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Customer Service Representative

2 months ago

Singapore PEZZO SINGAPORE PTE. LTD. Full time
Customer Service Representative

At PEZZO SINGAPORE PTE. LTD., we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.

Key Responsibilities:
  • Respond to customer inquiries in a timely and professional manner.
  • Investigate and resolve order-related issues promptly and effectively.
  • Provide feedback to management to enhance products and services.
  • Identify opportunities for process improvement to enhance overall customer satisfaction.
  • Maintain accurate records of customer interactions and resolutions.
Requirements:
  • 1 year of proven experience in customer service, order management, or a related role.
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Attention to detail and a commitment to accuracy.
  • Problem-solving skills with a proactive and customer-centric approach.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.