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Clinical Support Specialist

2 months ago

Singapore ORIENTAL REMEDIES INCORPORATED (PRIVATE LIMITED) Full time
Job Title: Clinic Consultant

We are seeking a highly motivated and customer-focused Clinic Consultant to join our team at Oriental Remedies Incorporated (Private Limited). As a Clinic Consultant, you will play a vital role in providing exceptional customer service, supporting our clinic's day-to-day operations, and contributing to the growth and success of our organization.

Key Responsibilities:
  • Provide administrative support, including registration, scheduling appointments, and maintaining accurate patient medical records.
  • Deliver top-notch customer service, build sustainable relationships with patients, and maximize sales, customer satisfaction, and retention.
  • Connect with patients, follow-up, and continuously assess patients' treatments throughout their recovery process to help them achieve the desired results.
  • Maintain detailed and accurate treatment records and support the clinic's operations.
  • Perform Electro-Lymphatic Therapy (ELT) to enhance patients' overall health and wellness.
  • Work with physicians to develop suitable treatment plans and dispense medication as prescribed for every patient.
  • Educate patients about our products and services effectively.
  • Perform packaging and labeling activities of medications.
  • Sanitize and maintain the tidiness and cleanliness of treatment rooms and clinic equipment.
  • Achieve monthly personal and company sales targets without hard selling.
  • Assist in monthly or quarterly clinic promotional activities and propose new strategies for business growth.
Requirements:
  • Candidates with no prior experience are welcome to apply (training will be provided).
  • Preferably 1-2 years sales experience in the retail/healthcare industry.
  • Preferably candidates with prior healthcare/clinic/massage and spa setting experience.
  • Candidates who possess relevant beauty and service-related qualifications are a plus.
  • Able to commence work immediately/on short notice would be a big plus.
  • Possess great passion and interest in TCM or healthcare industry.
  • Able to adapt quickly to situations and comfortable working in a fast-paced environment.
  • Customer-focused, self-motivated, sales and service-oriented.
  • Proactive, enthusiastic, independent, compassionate, and has a positive learning attitude.
  • Good team player with excellent interpersonal and communication skills.
What We Offer:
  • Annual Leave - 14 days onwards.
  • Birthday Leave - We believe employees should take a day off to celebrate their birthday with their loved ones.
  • FREE TCM services and Tech-enhanced therapies for our employees, and 50% discount for employees' family members.
  • Attractive and Good Commissions Entitlement.
  • Great working culture - Fun and enjoyable workplace that embraces Diversity and Work-life balance/harmony.
Why Join Us?

We are an equal opportunity employer who values equity and inclusion. We encourage our employees to be their true selves at work. Our team is diverse, and we believe that our employees' growth, development, and well-being are the most significant factor. We hope to grow with our employees, and we want our people to shine brighter as they progress with the company.