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Strategic Consumer Experience Director

7 days ago

Singapore Shopee Full time

About the Role

We are seeking an experienced Product Manager to lead our consumer experience efforts and drive user engagement across Shopee marketplace.

The ideal candidate will have a strong background in delivering enterprise solutions in the Consumer Identity and Access Management (CIAM) space, with a passion for creating seamless UX experiences for users.

Key Responsibilities:

  • Champion new user conversion initiatives to drive business growth
  • Develop and implement strategies to enhance user retention through Shopee loyalty programs and membership systems
  • Collaborate with cross-functional teams to deliver high-quality products that meet business objectives
  • Analyze user data to inform product decisions and improve overall user experience

Requirements:

  • Bachelor's degree in Business Analytics, Statistics, Computer Science, or a related field
  • Minimum 3 years' experience in CIAM or product management in the consumer experience space
  • Strong analytical and problem-solving skills, with excellent communication and project management abilities