Strategic Consumer Platform Lead
6 days ago
About Klook Travel Technology Limited
We are a leading Asia-based travel technology company, driven by our mission to bring the world closer together through experiences.
Our StoryFounded in 2014 by three passionate travelers, Ethan Lin, Eric Gnock Fah, and Bernie Xiong, Klook has grown into a global community of over 1,800 employees across 30+ locations. Our team is dedicated to curating unforgettable experiences for travelers worldwide.
Our ValuesWe are guided by six core values that shape our culture and decision-making:
- Customer First: We prioritize our customers' needs and satisfaction above all else.
- Push Boundaries: We continuously challenge ourselves to innovate and improve.
- Critical Thinking: We make informed decisions based on data-driven insights.
- Build for Scale: We design and deliver solutions that meet the needs of a rapidly growing user base.
- Less is More: We believe in simplicity and efficiency in our products and processes.
- Win as One: We collaborate as a unified team to achieve collective success.
We foster a high-performing culture where employees thrive and grow professionally.
The RoleWe seek an exceptional Strategic Consumer Platform Lead to join our Product Management team. As a key member of our leadership team, you will be responsible for driving customer growth and engagement through innovative product strategies.
Your key responsibilities will include:
- Leading a team of product managers focused on our core Consumer Platform products.
- Developing and executing product roadmaps to drive customer adoption and retention.
- Collaborating with cross-functional teams to ensure seamless end-to-end customer experiences.
- Monitoring product metrics, identifying opportunities, and optimizing functionality.
- Conducting quarterly and annual strategy sessions to align on business goals and priorities.
To succeed in this role, you will need:
- A Bachelor's degree in Business, Computer Science, Engineering, or a related field; an MBA is a plus.
- At least 8 years of experience in product management, with a proven track record of delivering successful products.
- Strong leadership skills, with experience managing and mentoring product teams.
- Exceptional strategic thinking, analytical skills, and problem-solving abilities.
- Proven ability to collaborate effectively across departments and manage stakeholder relationships.
- Excellent communication and presentation skills to convey complex concepts to both technical and non-technical audiences.
- Business-level fluency in English and Mandarin Chinese is preferred.
- Familiarity with agile methodologies and product management tools.
- A passion for travel and empathy for customers around the world.
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