Business Process Improvement Specialist

1 month ago


Singapur, Singapore OCBC Bank Full time
Job Title: Assistant Manager

We are seeking an experienced Assistant Manager to join our team at OCBC Bank. The successful candidate will be responsible for participating in project/system enhancement and process improvements.

Key Responsibilities:
  • Analyse current business processes, workflows, and procedures to identify areas for improvement.
  • Develop and implement optimised processes and procedures to enhance efficiency, productivity, and customer satisfaction.
  • Collaborate with stakeholders to design and execute process improvement initiatives aligned with organisational goals.
  • Monitor and evaluate the effectiveness of implemented process changes, measuring key performance indicators and making necessary adjustments for continuous improvement.
  • Stay updated on industry trends, emerging technologies, and process improvement methodologies.
Requirements:
  • Degree/Professional qualification in accounting, finance, economics, or computing.
  • Strong analytical skills with the ability to collect, study, and interpret complex data.
  • Ability to manage and perform multiple complex tasks as part of the daily work assignment.
  • Strong communication and presentation skills to effectively communicate process changes and recommendations to stakeholders at all levels.
  • Relevant certification in business process management or a related field.
  • Working knowledge of process improvement methodologies, such as Lean Six Sigma.
  • Experience in project management and change management.
  • Experience in change management methodologies.
  • Familiarity with data analytics and visualisation tools.
  • Proficient in Excel, Word, PowerPoint, SQL, Qlikview, Power Query, Power BI, SmartView, SAS, Python, SharePoint, etc.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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