Business Process Improvement Specialist

1 month ago


Singapur, Singapore Qorvo Full time

Qorvo is a leading provider of innovative semiconductor solutions that enable a better world. We combine product and technology leadership, systems-level expertise, and global manufacturing scale to quickly solve complex technical challenges. Our diverse and innovative team is helping connect, protect, and power our planet.

Job Summary:

The Customer Care and Demand Fulfillment Business Process Analyst plays a critical role in supporting, developing, and re-engineering processes under the direction of the Customer Care and Demand Fulfillment Enablement Team. This role requires the ability to scope problems, provide ideas and/or solutions to support a lean working environment within Qorvo's Order to Cash and Demand Forecasting workstreams.

Key Responsibilities:

  • Considered knowledgeable in various aspects of SAP ERP system to support the OTC Workstream
  • Master Data, interfaces, reports, transactions to support Inside Sales, Finance, Credit, etc.
  • Considered knowledgeable in various aspects of Demand Forecasting to support the SOP Process flow
  • Liaison between Qorvo IT and internal/external customers to support and improve our OTC processes
  • Manages projects of varying complexity within the OTC WS Creates detailed Business Requirement Document/User Stories based on internal/external customer request Creates Test Plans designed to ensure rigor and stability of released processes Supports and/or coordinates User Acceptance Testing Provides documentation and/or training materials to support the process
  • Presents ideas or findings to Qorvo peers and management, sometimes including external customers
  • Trains peers and associates as needed to foster cross-organization learning
  • Performs complex data analyses using queries, reports, other forms of data mining tools to understand trends and/or solve problems through root-cause analyses
  • Participates or leads cross-functional teams, using lean principles (A3, 8S, etc.) to resolve problems within OTC
  • Heavy involvement or leadership of M&A activities, particularly around SAP/ERP integration

Requirements:

  • Ability to articulate the 'big picture' while often living in the details
  • Proven experience or SME* in large-scale ERP systems, preferably SAP.
  • Proven knowledge of lean practices, lean certification*
  • Excellent interpersonal and communication skills
  • Proficient in Microsoft tools (PP, Excel)
  • Low code software

Education:

  • Bachelors degree in business or equivalent with at least 5 years of relevant experience


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