Business Process Improvement Specialist
6 days ago
Job Summary
The Business Process Improvement Analyst plays a pivotal role in driving operational excellence at StarHub by identifying and implementing process optimization opportunities that align with the company's strategic goals.
Key Responsibilities
- Collaborate with stakeholders to identify automation and process improvement opportunities that enhance efficiency, productivity, and minimize errors and risks within internal business processes.
- Partner with line of business management to continually monitor and evaluate programs, processes, workflow, and business results, ensuring alignment with company objectives.
- Lead and manage process improvement initiatives, including:
- Conducting data gathering, analysis, and feedback sessions to inform process improvements.
- Facilitating process-mapping and solution brainstorming sessions to drive innovation.
- Completing cost-benefit analyses for recommended processes to ensure optimal resource allocation.
- Developing value stream maps and documenting process flows to visualize improvement opportunities.
- Managing change required within and across business units to ensure seamless implementation.
- Identifying, managing, and mitigating risks and issues to ensure process stability.
- Monitoring improvement progress and publishing closure reports to stakeholders.
- Cataloging, maintaining, and updating process-related documents to ensure knowledge sharing and reuse.
- Creating presentations and presenting findings, updates, and results to key business leaders to drive decision-making.
- Acting as a consultant to design processes for new and upcoming projects, ensuring alignment with company standards.
Requirements
- Lean/Six Sigma certification
- Journey-mapping and design experience
- Minimum 2 years working in the telecommunications industry
- Minimum 5 years working experience with at least 2 years in a process improvement role or its equivalent
- Proven track record of leading successful process improvement initiatives
- Highly proficient in Excel, Visio, and PowerPoint with ability to create executive-level presentations
- Detail-oriented, highly organized, self-motivated, proactive, independent, good communication skills, strong analytical, project management, and change management skills, with ability to manage stakeholders and plan and execute
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