Business Process Improvement Specialist

6 days ago


Singapur, Singapore StarHub Full time

Job Summary

The Business Process Improvement Analyst plays a pivotal role in driving operational excellence at StarHub by identifying and implementing process optimization opportunities that align with the company's strategic goals.

Key Responsibilities

  • Collaborate with stakeholders to identify automation and process improvement opportunities that enhance efficiency, productivity, and minimize errors and risks within internal business processes.
  • Partner with line of business management to continually monitor and evaluate programs, processes, workflow, and business results, ensuring alignment with company objectives.
  • Lead and manage process improvement initiatives, including:
    • Conducting data gathering, analysis, and feedback sessions to inform process improvements.
    • Facilitating process-mapping and solution brainstorming sessions to drive innovation.
    • Completing cost-benefit analyses for recommended processes to ensure optimal resource allocation.
    • Developing value stream maps and documenting process flows to visualize improvement opportunities.
    • Managing change required within and across business units to ensure seamless implementation.
    • Identifying, managing, and mitigating risks and issues to ensure process stability.
    • Monitoring improvement progress and publishing closure reports to stakeholders.
    • Cataloging, maintaining, and updating process-related documents to ensure knowledge sharing and reuse.
    • Creating presentations and presenting findings, updates, and results to key business leaders to drive decision-making.
    • Acting as a consultant to design processes for new and upcoming projects, ensuring alignment with company standards.

Requirements

  • Lean/Six Sigma certification
  • Journey-mapping and design experience
  • Minimum 2 years working in the telecommunications industry
  • Minimum 5 years working experience with at least 2 years in a process improvement role or its equivalent
  • Proven track record of leading successful process improvement initiatives
  • Highly proficient in Excel, Visio, and PowerPoint with ability to create executive-level presentations
  • Detail-oriented, highly organized, self-motivated, proactive, independent, good communication skills, strong analytical, project management, and change management skills, with ability to manage stakeholders and plan and execute


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