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Reservations Hotel Associate

2 weeks ago

Singapore beBeeReservation Full time $50,000 - $70,000

Hotel Reservation Specialist Job Description

Job Summary:

We are seeking a detail-oriented Hotel Reservation Specialist to join our team. As a key member of our reservations department, you will be responsible for processing reservation requests, changes, and cancellations in a timely and professional manner.

Key Responsibilities:
  • Process all reservation requests, changes, and cancellations received by phone, fax, or email.
  • Verify room availability and rates, and communicate with guests regarding their options.
  • Explain hotel policies and procedures to guests, including guarantee, special rate, and cancellation policies.
  • Accommodate and document special requests, such as room upgrades or late check-out.
  • Answer questions about hotel facilities and services, and provide information on local attractions and activities.
  • Input and access data in the hotel's reservation system.
Requirements:
  • At least 1 year experience in a similar role.
  • Fluent in English (written and spoken).
  • Excellent telephone and email etiquette.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • A dynamic and supportive work environment.
About Us:

We are a leading hotel group with a reputation for excellence in customer service and hospitality. Our team is committed to providing a world-class experience for our guests, and we are looking for talented individuals who share our passion for delivering exceptional service.