Transformative Healthcare Professional

We are a dynamic group of professionals dedicated to delivering exceptional patient care and service. Our team is comprised of experienced healthcare professionals who are passionate about transforming lives and creating a lasting impact in the lives of our patients.

Our strong ties with medical education have shaped us into a unique institution, allowing us to seamlessly integrate clinical care with teaching and research. We go beyond providing tertiary medical care by being a hub of knowledge and innovation, attracting healthcare professionals who are passionate about pushing boundaries and making significant contributions to the field.

We believe that a hospital is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities.

The candidate will play a key role in driving operational improvements, digital innovation, and service excellence at NCIS. The successful candidate will collaborate with clinical, administrative and technology teams to identify opportunities for transformation and ensure the seamless execution of change initiatives.

Key Responsibilities:

• Service Transformation & Process Improvement:">
  • Analyse existing workflows, identify bottlenecks, and implement process enhancements using Lean, Six Sigma, or other service quality improvement methodologies.">
  • Develop and implement key performance indicators (KPIs) to measure service improvements and effectiveness.">
  • Enhance existing quality and service initiatives clinics and wards, including updating of patient education materials.">
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• Digital Innovation & Technology Adoption:">
  • Work with IT teams to integrate automation and relevant digital tools that improve patient engagement and support service transformation.">
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• Stakeholder Engagement & Change Management:">
  • Engage with clinical, nurses, pharmacists and administrative teams to drive change initiatives in service transformation.">
  • Monitoring of inpatient and outpatient feedback from patients and engaging of patients to understand and address service gaps.">
  • Develop and execute communication plans to ensure implementation of new service workflows and adoption of new technologies.">
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• Strategic Planning & Policy Development:">
  • Support leadership in formulating long-term service transformation strategies aligned with NCIS and NUHS strategic priorities.">
  • Contribute to the development of NUHS or NCIS guidelines and best practices to enhance service quality.">
  • Monitor healthcare trends and regulatory changes to ensure compliance and innovation in service delivery.">
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Requirements:

• Bachelor's degree in healthcare, Business Administration, Public Health or a related field.">
• At least 3-5 years of experience in all or one of these: healthcare service improvement, operations or project management.">
• Experience in process improvement methodologies (Lean, Six Sigma or equivalent) is an advantage.">
• Strong project management skills, with the ability to lead cross-functional teams.">
• Excellent communication, stakeholder management and problem-solving abilities.">
• Ability to work in a fast-paced, complex healthcare environment with patient-centered approach.">

We offer a dynamic and collaborative environment where expertise, knowledge, and compassion all come together. Working in healthcare offers satisfaction that extends far beyond the ordinary.

The challenges you encounter in this rapidly evolving industry push you to constantly expand your knowledge and skills, as well as encourage lifelong learning.

We are committed to creating a transformative healthcare experience for our patients and professionals alike.