Healthcare Transformation Specialist

1 week ago

Singapore beBeeTransformation Full time $90,000 - $120,000
Healthcare Transformation SpecialistOur organization is seeking a skilled and experienced Healthcare Transformation Specialist to drive operational improvements, digital innovation, and service excellence in our healthcare services. This role focuses on optimizing workflows, enhancing patient experience, and implementing strategic initiatives that improve the efficiency and effectiveness of cancer care services across multiple sites.Key Responsibilities:
  • Lead and support service transformation projects aimed at improving service efficiency, patient experience scores, and staff productivity.
  • Analyse existing workflows, identify bottlenecks, and implement process enhancements using Lean, Six Sigma, or other service quality improvement methodologies.
  • Develop and implement key performance indicators (KPIs) to measure service improvements and effectiveness.
  • Enhance existing quality and service initiatives clinics and wards, including updating of patient education materials.
  • Digital Innovation & Technology Adoption: Work with IT teams to integrate automation and relevant digital tools that improve patient engagement and support service transformation.
  • Stakeholder Engagement & Change Management: Engage with clinical, nurses, pharmacists and administrative teams to drive change initiatives in service transformation.
  • Monitoring of inpatient and outpatient feedback from patients and engaging of patients to understand and address service gaps.
  • Strategic Planning & Policy Development: Support leadership in formulating long-term service transformation strategies aligned with organizational strategic priorities.
  • Collaborate in internal and external, cross-functional projects that enhance patient experience and service innovation.
Required Skills and Qualifications:
  • Bachelor's degree in healthcare, Business Administration, Public Health or a related field. A Master's degree is an advantage.
  • At least 3-5 years of experience in all or one of these: healthcare service improvement, operations or project management.
  • Experience in process improvement methodologies (Lean, Six Sigma or equivalent) is an advantage.
  • Strong project management skills, with the ability to lead cross-functional teams.
  • Excellent communication, stakeholder management and problem solving abilities.
  • Ability to work in a fast paced, complex healthcare environment with patient centered approach.
Benefits:

Working in this position offers satisfaction that extends far beyond the ordinary. The smiles of gratitude from patients and the profound sense of fulfilment that comes from helping others cannot be measured. It is a career that allows for both personal and professional growth. The challenges you encounter in this rapidly evolving industry push you to constantly expand your knowledge and skills, as well as encourage lifelong learning.

This is a unique opportunity to join a dynamic and collaborative environment where expertise, knowledge, and compassion all come together. Be part of a team that gets to create a transformative healthcare experience for our patients and professionals alike.

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