Healthcare Transformation Professional
1 week ago
The National University Cancer Institute, Singapore (NCIS) is a national specialist centre under the National University Health System. It is the only public cancer centre in Singapore treating both paediatric and adult cancers in one facility.
We are seeking a dedicated professional to join our team at NCIS and its satellite clinics.
Key Responsibilities:
- Lead and support service transformation projects aimed at improving service efficiency, patient experience scores, and improve staff productivity.
- Analyse existing workflows, identify bottlenecks, and implement process enhancements using Lean, Six Sigma, or other service quality improvement methodologies.
- Develop and implement key performance indicators (KPIs) to measure service improvements and effectiveness.
- Enhance existing quality and service initiatives clinics and wards, including updating of patient education materials.
- Work with IT teams to integrate automation and relevant digital tools that improve patient engagement and support service transformation.
Required Skills and Qualifications:
- Bachelor's degree in healthcare, Business Administration, Public Health or a related field.
- At least 3-5 years of experience in all or one of these: healthcare service improvement, operations or project management
- Experience in process improvement methodologies (Lean, Six Sigma or equivalent) is an advantage.
- Strong project management skills, with the ability to lead cross-functional teams.
- Excellent communication, stakeholder management and problem solving abilities.
- Ability to work in a fast paced, complex healthcare environment with patient centered approach.
Benefits:
Working in healthcare offers satisfaction that extend far beyond the ordinary. The smiles of gratitude from patients and the profound sense of fulfilment that comes from helping others cannot be measured. It is a career that allows for both personal and professional growth. The challenges you encounter in this rapidly evolving industry push you to constantly expand your knowledge and skills, as well as encourage lifelong learning.
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