Senior Desktop Support Specialist
24 hours ago
We are seeking an experienced Senior Desktop Support Specialist to join our team at RAYTON SOLUTIONS PTE. LTD.
Location: CBD Area, Singapore
About the RoleThis is a full-time position with a 5-day workweek, from 9am to 6pm. The contract is for one year, renewable.
You will be responsible for providing frontline diagnostic support and attending to end-user IT-related issues from incident tickets raised by users.
The ideal candidate should have excellent troubleshooting skills and be proficient in Windows operating systems, including Windows 10 and Windows 7.
You will also be responsible for supporting network printers and VIP printers, as well as Webex conferencing video/audio connectivity and accessibility.
In addition, you will perform day-to-day assignments and equipment creation using the asset management tool, Glpi.
Another key aspect of this role is performing license management tracking using the Glpi management tool.
You will also provide support for iPhone deployment, installation, uninstallation, and basic troubleshooting.
Furthermore, you will attempt support activities for after-hours support for VIP users, including remote or onsite support if required.
Excellent communication skills are essential for this role, as you will need to follow SOPs and escalation processes and communicate effectively with VIP users.
Key Responsibilities- Frontline diagnostic support for IT-related issues
- Attending to end-user IT-related issues
- Supporting network printers and VIP printers
- Webex conferencing video/audio connectivity and accessibility
- Day-to-day assignments and equipment creation using Glpi
- Licence management tracking using Glpi
- iPhone deployment, installation, uninstallation, and basic troubleshooting
- After-hours support for VIP users
To be successful in this role, you will need:
- Strong troubleshooting skills
- Proficiency in Windows operating systems (Windows 10 and Windows 7)
- Excellent communication skills
- Able to work in a fast-paced environment
- Familiarity with asset management tools like Glpi
We offer a competitive salary package, which includes:
$4,500 - $6,000 per month (dependent on experience)
Opportunities for professional growth and development
A dynamic and supportive work environment
Reimbursement for training and certification courses
How to ApplyIf you are a motivated and experienced desktop support specialist looking for a new challenge, please submit your application today
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