
Training Programme Manager
2 weeks ago
Programme Coordinator
About the Role:We are seeking a highly skilled Programme Coordinator to oversee training programmes and events. This role involves managing trainers, ensuring programme quality, and overseeing operational logistics.
Main Responsibilities:- Project Management:
- Facilitate trainer recruitment, onboarding, training, and engagement. Coordinate and assign trainers for sessions and ensure effective replacements when needed.
- Monitor trainers' performance through observation and after-action reviews (AARs).
- Oversee project finances including invoicing and tracking of projected billing.
- Client & Stakeholder Management:
- Act as the primary point of contact for clients and stakeholders.
- Build and maintain strong relationships to support programme success.
- Provide timely updates and reports to clients.
- Programme Operations & Coordination:
- Oversee project coordination with clients and trainers.
- Provide on-site support and coordination, ensuring smooth operations, conflict mitigation, and documentation.
- Programme Quality Assurance:
- Observe and assist in coaching trainers during sessions to ensure quality delivery standards with the support of experienced trainers.
- Ensure trainers' report quality and provide feedback for continuous improvement.
- Process Improvement:
- Continuously review and improve systems and processes for programme delivery.
- 3-5 years of experience in project, operations, and stakeholder management.
- Strong organisational, communication, and interpersonal skills.
- Proven ability to manage multiple projects and stakeholders simultaneously.
- Detail-oriented, proactive, and committed to quality and continuous improvement.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint) and basic reporting tools.
- Willingness to work on-site during weekends and evenings when required.
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