ServiceNow Solution Designer

3 days ago


Singapore IBM SINGAPORE PTE LTD Full time
Job Description

The ServiceNow Architect is a technical advisory role responsible for helping our customers establish a strong foundation in the ServiceNow Platform and design solutions that drive outcomes.

This role ensures customers adhere to best practices around instance strategy, technical governance, core data integrations, and platform health.

The Architect applies innovative technical solutions to business processes, consults with business analysts and/or project managers to develop technical solutions, and designs solution architecture addressing business needs.

The ServiceNow Architect presents solutions in forums to seek endorsement by client authorities and provides advisory services to clients on their ServiceNow Customer Journey.

Key Responsibilities:

  • Development experience in ServiceNow Platform features such as Business Rules, Access Control Rules, Script Includes, Script Actions, UI Actions, UI Scripts, UI Policy, Data Policy, Client Scripts, UI Macros, and Jelly Web Services.
  • Extensive knowledge of two or more Front End Technologies: HTML, JavaScript, CSS, XML.
  • High level of expertise in multiple system environments.
  • Perform Technical Leadership role to delivery team on ServiceNow expertise across ServiceNow suite of portfolio solutions.
  • Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
  • Drive product adoption of customer's ServiceNow investments.
  • Manage technical governance and a delivery operating model and governance.


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