ServiceNow SME

Roles & Responsibilities

Job Summary:

We are seeking a highly skilled and experienced ServiceNow HR Service Delivery (HRSD) Expert to join our team. The ideal candidate will be responsible for implementing and optimizing the ServiceNow HRSD platform to enhance HR operations and improve employee experience. This role requires a deep understanding of HR processes, ServiceNow HRSD functionalities, and the ability to collaborate with cross-functional teams to drive business results.

Key Responsibilities:
Implement and configure the ServiceNow HRSD platform to meet business requirements.
Collaborate with HR and IT teams to identify and document business needs and translate them into technical requirements.
Design and develop workflows, forms, and reports within the ServiceNow HRSD platform.
Author, drive, and own the solution design for HRSD implementations, ensuring alignment with business objectives and best practices.
Provide ongoing support and maintenance for the ServiceNow HRSD platform, including troubleshooting and resolving issues.
Conduct training sessions and create documentation for end-users to ensure effective utilization of the platform.
Stay up-to-date with the latest ServiceNow HRSD features and best practices to continuously improve the platform.
Work closely with stakeholders to ensure alignment of HRSD initiatives with business objectives.

Qualifications:
Bachelor's degree in Human Resources, Information Technology, or a related field.
Minimum of 8 years of experience working with ServiceNow HRSD.
Strong understanding of HR processes and best practices.
Proficiency in configuring and customizing the ServiceNow HRSD platform.
Excellent problem-solving skills and attention to detail.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.

Preferred Qualifications:
ServiceNow HRSD certification.
Experience with other ServiceNow modules such as ITSM, ITOM, or ITBM.
Knowledge of scripting languages such as JavaScript.
About Us: We are a dynamic and innovative company committed to providing exceptional HR services and solutions. Our company culture is built on the principles of collaboration, continuous learning, and inclusivity. We believe in fostering a supportive and engaging work environment where every team member can thrive and contribute to our collective success. We encourage open communication, value diverse perspectives, and prioritize work-life balance. Join our team and be part of a collaborative environment where your expertise will make a significant impact on our HR operations and employee experience.

Tell employers what skills you have

Troubleshooting
Ability To Work Independently
Solutioning
SOAP
Scripting
JavaScript
Information Technology
Needs Analysis
Business Services
Revolution
IT Management
ServiceNow
Service Delivery
Business Requirements

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