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Feedback Manager

3 weeks ago

Singapore beBeeVocationalLicence Full time $48,000 - $72,000
Job Description

We are seeking an empathetic, analytical, and detail-oriented professional to join our feedback team. The ideal candidate will be responsible for managing feedback pertaining to vocational licencing matters.

The successful candidate will work closely with both internal and external stakeholders to resolve feedback. They will also be required to handle outbound calls and emails, as well as provide written responses as necessary.

To perform this role successfully, the candidate must have strong communication skills, both written and verbal. They must also be comfortable working in a high-pressure environment with demanding expectations and tight timelines.

We offer a nurturing and supportive environment where you'll develop essential skills through structured guidance and mentorship.

Key Responsibilities:
  • Handles feedback (outbound calls and emails) pertaining to Vocational Licencing matters
  • Comfortable in speaking to members of public and provide written responses as necessary
  • To work closely with both internal and external stakeholders to resolve feedback
  • Familiar with common office tools such as Microsoft office, outlook etc. On-the-job training will be provided for use of internal systems
  • To perform any ad hoc duties as assigned
Required Skills and Qualifications:
  • Experience in Customer Service is preferred
  • Strong command of written and spoken English required, as all communication and feedback are primarily in English
  • Ability to speak in other languages such as Mandarin, Malay and Tamil are a bonus
  • Those without working experience are welcome to apply
Benefits:

We offer a comprehensive training program that will equip you with the necessary skills to succeed in this role.

You will have the opportunity to work in a dynamic and fast-paced environment with a team of experienced professionals.

Others:

This role offers a challenging and rewarding career path with opportunities for growth and development.