IT Application Support Specialist

2 weeks ago

Singapore beBeeApplication Full time $40,000 - $60,000
Job Title: IT Application Support Specialist

We are seeking a highly skilled and customer-focused professional to join our organization. The successful candidate will be responsible for providing exceptional user support, resolving complex issues, and improving the efficiency of our support workflows.



Key Responsibilities:
  • User Support: Act as the primary point of contact for users experiencing issues with internal applications.
  • Ticket Management: Record, prioritize, and manage incident requests in our ticketing system, ensuring timely follow-up and resolution of tickets.
  • Problem Solving: Utilize analytical skills to resolve complex issues and escalate when necessary.
  • User Training: Provide training on application usage to users.
  • Cross Department Collaboration: Collaborate with various departments to share insights and solutions to issues.


Requirements:
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical skills.
  • Ability to work effectively in a team environment.
  • Adaptability to new technologies and processes.


About Us:

Our organization is dedicated to delivering exceptional service to our clients.

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