Application Support

6 days ago

Singapore NEURONES IT ASIA PTE. LTD. Full time

We are looking for Application Support Analyst to support one of our clients in SG. Your scope will be as below:
**Scope**:

- Be a team member of L2 production support team located across Singapore, Hong Kong and India to ensure 24
- 6 production support for the APAC region.
- Independently debug and propose resolution/work-around for complex production issues.
- Ensure root cause analysis is performed where necessary and manage resulting action items to completion.
- Coordinate across various teams to effectively manage production issues and maintenance activities.
- Respond to user requests, incidents and follow up on problems in a timely manner.
- Ensure issues are reported, tracked, followed up and escalated timely.
- Resolve or coordinate the resolution of issues, through problem management process, with other internal teams and/or the vendor.
- Coordinate and follow up with Application teams to ensure permanent fix is prioritized, planned and delivered, through the problem management process.
- Communicate and provide status updates on issues to business users, management team and other stakeholders.

**Technical Skills:
**Direct Responsibilities**
- Incidents resolution.
- Preventive maintenance.
- Proactive actions/measures to limit corrective maintenance activities.
- Weekend/Holiday/Night support.

**Technical & Behavioral Competencies**

**Technical**
- JAVA/J2EE
- Websphere/Tomcat/JBOSS
- ORACLE PL/SQL
- COBOL
- UNIX / LINUX /WINDOWS skills i.e. navigating, scripting etc
- TIBCO EMS/ TIBCO BW/ TIBCO ADMIN/ MFT / BC / IBM MQ
- ITSM tool: Service Now
- Sharepoint
- Database performance & SQL tuning experience is a plus
- Good technical troubleshooting and debugging skills.

**Functional**
- Strong understanding of stop list filtering, AML, social engineering etc.
- Working grasp of double posting accounting treatment.
- Understanding and experience in ITIL concepts.
- Possess good analytical skill and self-motivated

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