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Senior Customer Service Associate

2 months ago

Singapore NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD. Full time
Senior / Customer Service Associate, Group Contact Centre

Job Summary:

We are seeking a highly skilled and experienced Senior / Customer Service Associate to join our Group Contact Centre team. As a key member of our team, you will be responsible for providing exceptional customer service to patients and the public, handling general enquiries, appointment scheduling requests, and other administrative functions.

Key Responsibilities:

  • Deliver outstanding customer service by understanding caller's needs and providing timely, accurate, and appropriate information and assistance.
  • Book or reschedule appointments based on caller's request and handle other hotline administrative functions such as handling of emails, referral requests, and emergency activation.
  • Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved.

Requirements:

  • Minimum Diploma in any discipline. Fresh graduates are welcomed.
  • Preferably 1 to 2 years' experience in healthcare industry, contact centre environment, and/or service related industry.
  • Able to communicate fluently in English and Mother Tongue.
  • Able to read and write fluently in English.
  • Pleasant and cheerful personality with good interpersonal skills.
  • Able to adapt to fast-paced working environment.
  • Computer literate and good typing skills.
  • Able to multi-task and work under a stressful environment.
  • Willing to work on rotating shifts, including PHs and weekend.

Working Location: Choa Chu Kang Polyclinic / Ng Teng Fong General Hospital / The Synergy

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

How to Apply:

Interested candidates should submit their application, including a cover letter and resume, to [insert contact information].