E-commerce Transaction Flow Product Specialist

4 days ago


Singapore TIKTOK PTE. LTD. Full time
About TikTok

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. With offices in Los Angeles, Singapore, New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo, we are a global company with a local touch.

We believe that every challenge is an opportunity to learn, innovate, and grow as one team. That's why we create together and grow together - driving impact for ourselves, our company, and the communities we serve.

What We Do

TikTok Shop is a discovery-based E-commerce platform dedicated to becoming the first choice for users to discover and get good products at good prices. In multiple scenarios such as livestream E-commerce and video content E-commerce fields, our international E-commerce business hopes to provide a more personalized, proactive, and efficient consumption experience for global users.

We strive to achieve this goal by providing good platform services for merchants and making life better for users at their fingertips.

About the Team

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and exciting e-commerce experience to our users.

The team is responsible for user journey design and strives to provide the best user experience across the core shopping flow to all SE Asia buyers.

Responsibilities

As an E-commerce Transaction Flow Product Specialist, you will be responsible for the core transaction flow product work in the Southeast Asia region. Your key responsibilities will include:

  • Accountability for user experience, product efficiency, and transaction volume; need to deeply understand the e-commerce transaction flow and related order, address, and payment capability logic.
  • Deep engagement with and gain insights from consumer feedback, identify optimization actions to improve order decision-making and transaction experience, and enhance transaction efficiency; prioritize consumer experience.
  • Possess a good sense of cooperation and resource coordination ability, able to closely cooperate with internal and external teams, and drive cross-team demand and project management.
  • Find optimization directions through various means such as data analysis, industry research, and user surveys, and design and implement product plans.
  • Continuously monitor industry trends and platform data, and continuously promote optimization iterations based on feedback from all parties.
Qualifications

To succeed in this role, you will need:

  • A Bachelor's degree or above.
  • Minimum 3 years of e-commerce product experience.
  • Possess good user empathy and business logic, interested in overseas markets, able to actively research and identify differences in different markets.
Estimated Salary: $80,000 - $110,000 per annum

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