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Wellness Floor Manager
1 week ago
We are seeking an experienced Lifestyle Executive cum Spa Therapist to join our team at PAN PACIFIC ORCHARD SINGAPORE. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our spa and fitness facilities.
Key Responsibilities:
- Customer Service: Welcome and greet clients in a friendly and cheerful manner, create a professional image of the hotel, and ensure all clients' needs are well attended to.
- Sales and Revenue Targets: Motivate team members to close sales, offer alternative treatments, confirm bookings, and achieve revenue targets.
- Treatment Room Management: Assist clients in making reservations, assign treatment rooms, and oversee that all clients and therapists arrive on time.
- Client Feedback and Complains: Deal with customer requests and complaints, provide vital information to the Lifestyle Manager, and improve client satisfaction.
We are looking for an experienced individual who is passionate about delivering exceptional customer service and contributing to the success of our hospitality business. If you have at least 1 year of relevant experience, with valid masseur/spa therapist qualifications, and a good understanding of the SPA Industry, we encourage you to apply.
