Senior Account Services Officer

2 months ago

Singapur, Singapore United Overseas Bank Full time

Senior Officer, Account Services (Card Payment), Cards Operations Processing Centre

Company Overview

United Overseas Bank Limited (UOB) stands as a prominent financial institution in Asia, boasting a vast network of over 500 branches and offices across 19 countries and territories spanning the Asia Pacific, Europe, and North America. With a legacy of more than 80 years, UOB is committed to its core values of Honorable, Enterprising, United, and Committed, ensuring a focus on ethical practices, future-oriented growth, teamwork, and sustainable success.

Department Insight

The Group Technology and Operations (GTO) division is dedicated to delivering software and system development, IT support services, and banking operations. By centralizing and standardizing technology components in Singapore, GTO creates a robust global infrastructure that supports regional subsidiaries and branches worldwide. This architecture enables secure and adaptable banking services across 19 countries.

The Operations divisions are tasked with providing transactional customer services while emphasizing cost efficiency through process enhancements, automation, and streamlined processing.

Key Responsibilities

  • Handle customer inquiries and requests related to the Card Services Financial Payment functions, including Fund Transfers, SmartPay, Cashplus Instalment Loans, and Cardholder Payments.
  • Ensure all requests are completed accurately and within the established Service Level Agreements.
  • Address and resolve customer and business unit feedback, complaints, and inquiries in a timely manner.
  • Identify and implement opportunities for enhancing productivity, risk management, efficiency, and service quality within the team.
  • Assist in digitization initiatives as directed by management and perform ad-hoc administrative tasks as required.

Qualifications

  • A Bachelor’s Degree with 1 to 3 years of experience in Banking Operations.
  • Open to entry-level candidates; training will be provided.
  • Detail-oriented with proficiency in Microsoft Applications.
  • Ability to thrive in a fast-paced environment.

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