Senior Officer, Account Services Specialist
2 months ago
About the Role
We are seeking a highly skilled and detail-oriented Senior Officer to join our Account Services team in Singapore. As a key member of our team, you will be responsible for processing customers' requests in the Card Services Financial Payment function, ensuring accuracy and meeting service level agreements.
Key Responsibilities
- Process customer requests for fund transfers, SmartPay, Cashplus Instalment Loan, and Cardholder Payment
- Manage and resolve customer feedback, complaints, and queries in a timely manner
- Identify opportunities to improve productivity, risk controls, efficiency, and service quality in the team
- Support digitization efforts and perform ad-hoc/admin tasks as assigned
Requirements
- Bachelor's degree with 1-3 years of experience in Banking Operations
- Open to entry-level candidates with training provided
- Meticulous and proficient in MS Applications
- Ability to adapt to a fast-paced environment
About United Overseas Bank
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of over 500 branches and offices in 19 countries. We operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, and Thailand, as well as branches and offices. Our history spans over 80 years, guided by our values of Honorable, Enterprising, United, and Committed.
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