Operational Excellence Transformation Manager

5 days ago


Singapore AIA Full time

At AIA, we are embarking on a transformative journey to create a healthier, more sustainable future for everyone. Our mission is to drive positive change and make a meaningful impact in the lives of our customers, employees, and communities.

The Business Process Transformation Lead will play a vital role in this movement by leading the optimization of business processes and driving operational excellence. This individual will collaborate with various internal teams to identify areas for improvement, implement solutions, and drive measurable results.

This is an exciting opportunity for a skilled professional who is passionate about process improvement and transformation. The ideal candidate will have a strong background in operational excellence, experience with process workflow, and excellent problem-solving skills.

Key Responsibilities:

  • Support the Head of Department in organisational change activities and implementing changes.
  • Undertake BAU tasks/roles on short term and rotational basis to better understand business processes, platforms, and associate systems.
  • Perform impact analysis/gap assessment by gathering info from users and from relevant local regulations and guidelines.
  • Coordinate / support BAU small process, forms, and system changes.
  • Extract data and perform data analysis for business decisions and change justifications.
  • Work with relevant stakeholders, process owners, developers, vendors on process improvement initiatives. Challenge status quo.
  • Evaluate the change requirements and develop implementation plans. This includes change-impact-analysis, change readiness, UAT, training, capability transfer etc.
  • Conduct briefings/workshops to familiarise process owners on new processes. Includes drafting, updating, and oversight on SOP updates and controls setup/review with new changes.
  • Prepare communications on change to both internal and external stakeholders.

Requirements:

  • Degree or equivalent in Business Administration, Business IT, or a related field is preferred.
  • Minimum 4 years of relevant working experience in operational excellence or process/workflow.
  • Knowledge of SQL for data querying, manipulation, and analysis would be an advantage.
  • Proficient in Microsoft Office suite.
  • Skills in VBA, Visio, Outlook Macro, Power BI preferred.
  • Strong problem-solving skills with the ability to identify issues and propose effective solutions.
  • Proficient communication skills to effectively collaborate with the team.

AIA offers a competitive salary range of $90,000 - $120,000 per annum, depending on experience and qualifications. We also provide a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off. If you are passionate about making a difference and want to join a dynamic team that values innovation and collaboration, please submit your application.



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