Operational Excellence Transformation Executive

5 days ago


Singapore DBS Bank Full time
Job Overview:
We are seeking an exceptional individual to drive operational efficiency and excellence in our Customer Centre. As an Operational Excellence Transformation Executive, you will play a pivotal role in leading transformation initiatives, improving processes, and ensuring seamless customer experiences.

Key Responsibilities:
• Evaluate and improve operational quality across the centre
• Collaborate with cross-functional teams to lead process improvement and change management initiatives
• Govern the Service Request landscape and serve as the primary point of contact for all service requests
• Monitor service request progress and adherence to established SLAs and service standards
• Leverage technology to drive a culture of continuous improvement
• Facilitate change management activities for new processes and systems
• Evaluate transformation efforts and adjust as needed to achieve desired outcomes
• Communicate effectively with stakeholders to gain buy-in and support for operational excellence initiatives

Requirements:
• Minimum Diploma/ Degree with related experience in Customer Experience Project Management and process improvement events
• At least 2 years' experience in a Contact Centre environment, preferably in a banking industry
• Strong team player with ability to manage concurrent projects
• Agile work deployment and project execution
• Champion of change and innovation
• Resilient task execution and strong customer focus

Estimated Salary Range: SGD 80,000 - SGD 120,000 per annum

Location: Singapore-DBS Asia Hub

About Us:
DBS Bank is a leading financial services group in Southeast Asia. We offer a dynamic and inclusive work environment that fosters growth and collaboration.

  • Singapore DBS Bank Limited Full time

    Role Overview:As a key member of the Customer Centre team, you will play a critical role in driving operational efficiency, excellence, and transformation initiatives. Your primary focus will be on evaluating operational quality, identifying opportunities for improvement, and collaborating with cross-functional teams to lead and execute process improvement...


  • Singapore Singtel Full time

    Job OverviewWe are seeking a highly skilled Operational Excellence Transformation Lead to join our team at Singtel. As an integral part of our organization, you will play a pivotal role in driving process transformation and automation initiatives within the operational environment.


  • Singapore CEVA Logistics Full time

    About CEVA LogisticsCEVA Logistics is a leading global logistics company that provides integrated supply chain solutions. We are seeking an experienced Operational Excellence Transformation Director to join our team.Salary:$120,000 - $150,000 per annumJob DescriptionThe successful candidate will lead operational excellence projects across multiple sites,...


  • Singapore PRISM+ Full time

    About PRISM+PRISM+ is a rapidly growing Singaporean company that offers cutting-edge smart home appliances at affordable prices.We are seeking an Operational Excellence Transformation Specialist to join our team and contribute to our exciting journey of growth and innovation.Job DescriptionThe Operational Excellence Transformation Specialist will be...


  • Singapore AIA Full time

    At AIA, we are embarking on a transformative journey to create a healthier, more sustainable future for everyone. Our mission is to drive positive change and make a meaningful impact in the lives of our customers, employees, and communities.The Business Process Transformation Lead will play a vital role in this movement by leading the optimization of...


  • Singapore Thermo Fisher Scientific Full time

    **About the Role:**We are seeking a Transformation Leader to drive operational excellence across our Commercial and functional teams. As a key member of our organization, you will be responsible for optimizing processes to enhance the customer experience, drive profitable growth, and improve efficiency.The ideal candidate will have a proven track record of...


  • Singapore People Profilers Full time

    Job OverviewAt People Profilers, we are seeking a highly skilled Transformation Expert - Operational Excellence Lead to join our team in the East region. This exciting opportunity involves leading the implementation of operational excellence strategies across various business units.


  • Singapore Abbott Full time

    Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.PRIORITIZE BUSINESS TRANSFORMATIONSustainably drive business process improvement across AMS regions, business units, and functional areas by leveraging strategic...


  • Singapore MHC MEDICAL NETWORK PTE. LTD. Full time

    Roles & ResponsibilitiesJob Responsibilities: Work with HOD to implement quick-win solutions identified for continuous improvement initiatives. Collaborate with HODs to conduct thorough root cause analysis and develop both short-term and long-term solutions for escalations. Work with various departments (Operations and Non-Operations) to address...


  • Singapore Unison Consulting Pte Ltd Full time

    Key Responsibilities:Operational Transformation: Work with the Ops team to review and develop the Target Operating Model for new platform implementations, ensuring seamless transitions and effective risk management.Change Management: Lead and manage cross-functional teams to drive strategic transformation roadmaps, ensuring compliance with regulatory...


  • Singapore Philips Full time

    About the RoleWe are seeking a highly skilled APAC Sales Excellence Lead - Regional Transformation Specialist to join our team. In this role, you will be responsible for driving commercial transformation and sales execution across multiple markets in the Asia Pacific region.Key ResponsibilitiesCommercial Transformation: You will work closely with the market...


  • Singapore DBS Bank Limited Full time

    Role Overview: Drive operational efficiency, excellence, and transformation initiatives within the Customer Centre. Responsibilities: Evaluate operational quality regularly and identify opportunities for improvement across the Centre Collaborate with cross-functional teams to lead and execute process improvement and change management initiatives. Govern...


  • Singapore ST Engineering Full time

    Are you passionate about driving continuous improvement and digital transformation? We have an exciting opportunity for an Operational Excellence Specialist to join our team at ST Engineering.About the RoleThis role is ideal for a recent graduate or diploma holder who is eager to contribute to transformative projects and develop professionally within our...


  • Singapore Careers@Gov Full time

    The Health Promotion Board is seeking a highly motivated and experienced Operational Excellence Strategist to join our Strategic Operations Department.Company OverviewWe are part of the Careers@Gov initiative, working towards creating a healthier nation for all Singaporeans. Our mission is to promote good health through early detection and intervention,...


  • Singapore Executive Access Full time

    Job DescriptionAs a key member of the Executive Access team, the Office Manager will play a crucial role in ensuring the smooth operation of our facilities and providing exceptional administrative support to our directors.Key ResponsibilitiesProvide comprehensive KYC support, including account opening processes, to high-net-worth individuals.Liaise with...


  • Singapore OCBC Bank Full time

    Unlock Operational Excellence with OCBC BankAbout the RoleWe are seeking an experienced Operations Transformation Consultant to join our Group Operations and Technology Division in Singapore. As a key member of our digital transformation team, you will play a critical role in analyzing current business processes, identifying opportunities for improvement,...


  • Singapore DBS Bank Limited Full time

    Key Responsibilities:We are seeking a highly skilled Customer Experience Transformation Executive to drive operational efficiency, excellence, and transformation initiatives within the Customer Centre. The ideal candidate will have a strong background in project management, process improvement, and customer experience.The selected candidate will be...


  • Singapore SMBC Group Full time

    **Company Overview**The SMBC Group, a leading global financial institution, is seeking an experienced Transformation Leader to spearhead the transformation of its transaction banking processes. As a key member of our team, you will be responsible for driving process excellence and operational efficiency across the organization.


  • Singapore The Edge Partnership Full time

    Job Summary:We are seeking a seasoned Transformation Leader to drive financial excellence within our organization. As a key member of our team, you will be responsible for overseeing the development and implementation of strategic plans that improve organizational performance, efficiency, and customer satisfaction.


  • Singapore Unison Consulting Pte Ltd Full time

    Job OverviewWe are seeking an experienced Transformation Operations Director to join our team at Unison Consulting Pte Ltd.About the RoleThis is a challenging opportunity for a seasoned professional to lead operational transformation initiatives within our organization. You will be responsible for driving process improvement projects to streamline...