Operational Excellence Transformation Executive
5 days ago
We are seeking an exceptional individual to drive operational efficiency and excellence in our Customer Centre. As an Operational Excellence Transformation Executive, you will play a pivotal role in leading transformation initiatives, improving processes, and ensuring seamless customer experiences.
Key Responsibilities:
• Evaluate and improve operational quality across the centre
• Collaborate with cross-functional teams to lead process improvement and change management initiatives
• Govern the Service Request landscape and serve as the primary point of contact for all service requests
• Monitor service request progress and adherence to established SLAs and service standards
• Leverage technology to drive a culture of continuous improvement
• Facilitate change management activities for new processes and systems
• Evaluate transformation efforts and adjust as needed to achieve desired outcomes
• Communicate effectively with stakeholders to gain buy-in and support for operational excellence initiatives
Requirements:
• Minimum Diploma/ Degree with related experience in Customer Experience Project Management and process improvement events
• At least 2 years' experience in a Contact Centre environment, preferably in a banking industry
• Strong team player with ability to manage concurrent projects
• Agile work deployment and project execution
• Champion of change and innovation
• Resilient task execution and strong customer focus
Estimated Salary Range: SGD 80,000 - SGD 120,000 per annum
Location: Singapore-DBS Asia Hub
About Us:
DBS Bank is a leading financial services group in Southeast Asia. We offer a dynamic and inclusive work environment that fosters growth and collaboration.
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