Operations Excellence Manager
1 week ago
As a key member of our Singtel team, you will be responsible for leading the establishment of new processes and the review of existing ones to drive business process optimization.
Key Responsibilities:- Lead a team to establish and review processes, driving changes to optimize business processes.
- Identify opportunities for process optimization and automation to improve operational efficiency.
- Work on trouble ticket audits, automate dashboards and reports, and involve data collection, data analytics, problem-solving, and metric reporting.
- Collaborate with various departments within Networks to ensure process outcomes align with organizational strategic goals.
- Define, review, and update service management policies, processes, and methodologies.
- Provide independent and objective assessments for process compliance and project governance.
- Conduct training for new processes.
- Prepare weekly and monthly dashboards for top management.
- Degree in Business, Computer Science, Computer Engineering, or Information Technology.
- At least 5 years of experience in Telecommunications or Network/IT Industry.
- Minimum 2 years of relevant experience in driving process transformation and automation in operational environments.
- Experience with trouble ticketing systems, such as Remedy or ServiceNow.
- Lean Six Sigma Green Belt certification.
- ITIL Intermediate level and Project Management Certification (PMP, PRINCE) are advantages.
- Knowledge of mobile and transmission technologies is beneficial.
- Proficiency in Tableau and Microsoft Office programs, including Teams, SharePoint, Excel, Word, and PowerPoint.
- Strong leadership and people management skills.
- Ability to work independently with minimal supervision and adapt to a dynamic environment.
- Excellent interpersonal relations, teamwork, and collaboration skills.
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