Operations Excellence Manager

1 week ago


Singapore Singtel Full time
About the Role:

As a key member of our Singtel team, you will be responsible for leading the establishment of new processes and the review of existing ones to drive business process optimization.

Key Responsibilities:
  • Lead a team to establish and review processes, driving changes to optimize business processes.
  • Identify opportunities for process optimization and automation to improve operational efficiency.
  • Work on trouble ticket audits, automate dashboards and reports, and involve data collection, data analytics, problem-solving, and metric reporting.
  • Collaborate with various departments within Networks to ensure process outcomes align with organizational strategic goals.
  • Define, review, and update service management policies, processes, and methodologies.
  • Provide independent and objective assessments for process compliance and project governance.
  • Conduct training for new processes.
  • Prepare weekly and monthly dashboards for top management.
Requirements:
  • Degree in Business, Computer Science, Computer Engineering, or Information Technology.
  • At least 5 years of experience in Telecommunications or Network/IT Industry.
  • Minimum 2 years of relevant experience in driving process transformation and automation in operational environments.
  • Experience with trouble ticketing systems, such as Remedy or ServiceNow.
  • Lean Six Sigma Green Belt certification.
  • ITIL Intermediate level and Project Management Certification (PMP, PRINCE) are advantages.
  • Knowledge of mobile and transmission technologies is beneficial.
  • Proficiency in Tableau and Microsoft Office programs, including Teams, SharePoint, Excel, Word, and PowerPoint.
  • Strong leadership and people management skills.
  • Ability to work independently with minimal supervision and adapt to a dynamic environment.
  • Excellent interpersonal relations, teamwork, and collaboration skills.

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