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Senior Customer Experience Professional

3 weeks ago


Singapore beBeeLeadership Full time $90,000 - $120,000
Customer Service Manager
  • Develop and implement operational strategies to enhance customer satisfaction, efficiency, and team performance.
  • Oversee workflow planning, task delegation, and performance management for the customer service team.
  • Collaborate with cross-functional departments to resolve complex customer inquiries and escalate issues effectively.

Key Performance Indicators:

  • Customer Satisfaction Scores
  • Team Performance Metrics
  • Escalation Rates

Required Skills and Qualifications:

  • Strong leadership and mentoring skills
  • Effective communication and interpersonal skills
  • Ability to analyze data and develop strategic plans
  • Experience in customer service operations and project management

Benefits:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment

Others:

  • Contribute to the development of customer service initiatives and projects
  • Enhance customer service quality and efficiency through process improvements