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Senior Customer Experience Professional
3 weeks ago
- Develop and implement operational strategies to enhance customer satisfaction, efficiency, and team performance.
- Oversee workflow planning, task delegation, and performance management for the customer service team.
- Collaborate with cross-functional departments to resolve complex customer inquiries and escalate issues effectively.
Key Performance Indicators:
- Customer Satisfaction Scores
- Team Performance Metrics
- Escalation Rates
Required Skills and Qualifications:
- Strong leadership and mentoring skills
- Effective communication and interpersonal skills
- Ability to analyze data and develop strategic plans
- Experience in customer service operations and project management
Benefits:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
Others:
- Contribute to the development of customer service initiatives and projects
- Enhance customer service quality and efficiency through process improvements