Customer Experience Professional

1 week ago

Singapore beBeeCustomerService Full time $4,500 - $5,500
Customer Service Excellence

We are seeking a skilled and dedicated professional to join our team as a Customer Service Representative. This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and providing world-class service.

The role involves responding to customer inquiries via phone, email, or chat in a professional and timely manner. You will be responsible for resolving customer complaints and issues efficiently while ensuring complete customer satisfaction.

  • This includes responding to customer inquiries and resolving their issues in a timely and professional manner.
  • You will process customer orders accurately and efficiently, including order entry processing. Additionally, you will coordinate servicing arrangements for customers when technical support is required.
  • Assisting with delivery updates, product information, and issue resolution is also crucial to this role.
  • Maintaining detailed and up-to-date records in the CRM system is essential to this role.
  • You will collaborate with internal teams (sales, technical, logistics) to support customer needs.
  • Providing basic training or troubleshooting guidance to dealers/resellers when required is also expected.

Key Requirements:

  • A diploma in Business Management or a related field is preferred.
  • At least 5 years' experience as a customer service or client support-related role is essential.
  • Preferred experience in Mechanical or Electrical products/services is beneficial.
  • Ability to understand and communicate basic technical information is necessary.
  • Solid customer orientation, core understanding of the customer lifecycle, and customer needs is vital.
  • Familiarity with CRM systems is a must.
  • Proactive, organized, and able to multitask in a fast-paced environment is expected.
  • Strong customer-first attitude with problem-solving capabilities is required.
  • Bilingual to liaise with associates is a plus.
  • Proficient in Google Workspace is necessary.

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