Customer Service Solutions Specialist

7 days ago


Singapore GEZE (ASIA PACIFIC) PTE. LTD. Full time
Job Overview

We are seeking a skilled Customer Service Solutions Specialist to join our team at GEZE (ASIA PACIFIC) PTE. LTD. As an After-sales Technical Engineer, you will play a vital role in ensuring customer satisfaction by managing all aspects of after-sales services.

Key Responsibilities:
  • Manage the whereabouts and performance of service engineers.
  • Prepare and provide accurate quotes for fault calls and repairs.
  • Collaborate with customers to oversee preventive maintenance contracts.
  • Conduct site surveys to identify potential project requirements.
  • Promote the benefits of preventive maintenance contracts to existing and potential customers.
  • Assist in preparing quotes for small projects.
  • Manage distributors and ensure timely delivery of project materials.
  • Develop safety-related documents for preventive maintenance contracts and minor projects.

Requirements:
  • A thorough understanding of automatic door operators, their functionality, and maintenance needs.
  • A valid Class Driving License.
  • Familiarity with various ironmongery products, including door closers, and their installation and maintenance requirements.
  • A good understanding of Singapore Building Environment Regulations related to doors, door operators, and associated hardware.

Estimated Salary Range: $80,000 - $120,000 per annum, depending on qualifications and experience.

This is an exciting opportunity to work with a reputable company and develop your skills in customer service, technical support, and sales.

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