Customer Service Liaison

5 days ago


Singapore EVO OUTSOURCING SOLUTIONS PTE. LTD. Full time
About the Role

We are seeking a highly skilled and motivated Service Delivery Specialist to join our team at EVO OUTSOURCING SOLUTIONS PTE. LTD.

This is a fantastic opportunity for individuals who are passionate about delivering exceptional customer service and willing to learn and grow with our company.

About the Job

The successful candidate will be responsible for handling customer inquiries via phone, providing personalized solutions, and ensuring complete customer satisfaction.

A key aspect of this role is to identify cross-sell opportunities, solicit customer feedback, and contribute to ongoing process improvements.

Key Responsibilities:
  • Deliver exceptional customer service by responding to customer inquiries in a timely and efficient manner.
  • Provide personalized solutions to customers, taking into account their unique needs and preferences.
  • Identify opportunities to upsell or cross-sell products and services to customers.
  • Solicit customer feedback and use it to inform process improvements.
About You

To be successful in this role, you will need:

Education: A minimum of ITE or 'O' levels (or equivalent) qualification.

Experience: Prior experience in a call center, banking, or customer service environment would be advantageous.

Skills: Excellent communication and interpersonal skills, strong analytical skills, ability to work well under pressure, and a positive attitude towards learning and growth.

Working Hours: The successful candidate will be required to work on staggered/rotational shifts, including weekends and public holidays.

Benefits

We offer a competitive salary package, including:

Salary Range: SGD $35,000 - SGD $45,000 per annum (depending on experience).

Benefits: Comprehensive medical insurance, annual leave, and training opportunities.

Why Join Us?

At EVO OUTSOURCING SOLUTIONS PTE. LTD., we value our employees and strive to create a dynamic and supportive work environment.

As a member of our team, you will have opportunities to develop your skills, advance your career, and make a real difference in the lives of our customers.



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