Customer Service Officer

7 days ago


Singapore TY INNOVATIONS PTE. LTD. Full time
TY INNOVATIONS PTE. LTD.

Job Title: Customer Service Officer - Business Solutions Specialist

Job Description:

We are seeking a skilled and proactive CUSTOMER SERVICE OFFICER to join our team at TY INNOVATIONS PTE. LTD..

As a key member of our customer-facing team, you will play a crucial role in delivering exceptional customer service and support.

About the Role:
  • Support customers via various means (emails, calls, WhatsApp) in a timely and efficient manner.
  • Understand and explain our products and services, providing recommendations as needed.
  • Provide prices and prepare quotes for customers.
  • Update and maintain accurate records of customer interactions and databases.
  • Proactively monitor customer orders and resolve issues before they become critical.
  • Collaborate with other departments to deliver customer requests.
  • BUILD STRONG RELATIONSHIPS WITH CUSTOMERS AND SUPPLIERS TO ENSURE HIGH CUSTOMER SATISFACTION.

Key Requirements:

To succeed in this role, you will need:
  • EXCELLENT COMMUNICATION AND INTERPERSONAL SKILLS, including proficiency in multiple languages.
  • STRONG PROBLEM-SOLVING AND ANALYTICAL SKILLS.
  • ABILITY TO WORK INDEPENDENTLY AND AS PART OF A TEAM.

What We Offer:

In return for your skills and experience, we offer a competitive salary range of SGD 35,000 - 45,000 per annum, depending on qualifications and experience.

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