Customer Relations Officer: A Key Role in Delivering Exceptional Service
1 week ago
We are seeking a highly skilled Customer Relations Officer to join our team at AGS Integration Pte. Ltd. This is a challenging and rewarding role that requires strong communication, interpersonal, and problem-solving skills.
Key Responsibilities- Providing exceptional customer service through timely and professional responses to queries and concerns.
- Handling customer complaints and resolving issues efficiently.
- Sites visits and meetings with clients as required.
- Training and guiding clients on how to use our system.
- Data entry and card programming.
- Processing new registrations and managing existing records.
- Handling calls and registering customers accordingly.
- Preparing monthly service reports and other reports.
- Reviewing daily reports for enhancement opportunities.
- Assisting users with sign-up and basic troubleshooting.
- Recording and tracking customer feedback and daily reporting.
- Manpower scheduling and monitoring daily attendance.
- Recruitment functions including posting job advertisements, sourcing candidates, interviewing, and offer management.
- Updating leave applications in the system.
- Coordinating social and recreational activities to promote teamwork.
- Exercising initiative, discretion, and courtesy to inform, update, clarify, explain, solve/resolve issues, and collect feedback from existing and potential customers.
- Bachelor's degree in administration, HR, or mechanical engineering, or equivalent.
- Experience in both customer service and deployment of manpower.
- Working experience in call centers and property/facility management.
- Proven working experience in IT solutions related to security systems will be an advantage.
- Able to present to large groups.
- Proficient in MS Office programs and engineering software (Word, Excel, PowerPoint, Project, AutoCAD).
- Fluent in English.
- Willingness to work 12-hour shifts and 6 days a week.
AGS Integration Pte. Ltd. offers a competitive salary of SGD $45,000 - $55,000 per annum, depending on experience, plus benefits including medical insurance, annual leave, and opportunities for career growth and development.
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