Customer Relations Officer: A Key Role in Delivering Exceptional Service

1 week ago


Singapore AGS INTEGRATION PTE. LTD. Full time
Job Description

We are seeking a highly skilled Customer Relations Officer to join our team at AGS Integration Pte. Ltd. This is a challenging and rewarding role that requires strong communication, interpersonal, and problem-solving skills.

Key Responsibilities
  • Providing exceptional customer service through timely and professional responses to queries and concerns.
  • Handling customer complaints and resolving issues efficiently.
  • Sites visits and meetings with clients as required.
  • Training and guiding clients on how to use our system.
  • Data entry and card programming.
  • Processing new registrations and managing existing records.
  • Handling calls and registering customers accordingly.
  • Preparing monthly service reports and other reports.
  • Reviewing daily reports for enhancement opportunities.
  • Assisting users with sign-up and basic troubleshooting.
  • Recording and tracking customer feedback and daily reporting.
  • Manpower scheduling and monitoring daily attendance.
  • Recruitment functions including posting job advertisements, sourcing candidates, interviewing, and offer management.
  • Updating leave applications in the system.
  • Coordinating social and recreational activities to promote teamwork.
  • Exercising initiative, discretion, and courtesy to inform, update, clarify, explain, solve/resolve issues, and collect feedback from existing and potential customers.
Requirements
  • Bachelor's degree in administration, HR, or mechanical engineering, or equivalent.
  • Experience in both customer service and deployment of manpower.
  • Working experience in call centers and property/facility management.
  • Proven working experience in IT solutions related to security systems will be an advantage.
  • Able to present to large groups.
  • Proficient in MS Office programs and engineering software (Word, Excel, PowerPoint, Project, AutoCAD).
  • Fluent in English.
  • Willingness to work 12-hour shifts and 6 days a week.
Benefits

AGS Integration Pte. Ltd. offers a competitive salary of SGD $45,000 - $55,000 per annum, depending on experience, plus benefits including medical insurance, annual leave, and opportunities for career growth and development.



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