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Customer Service Operations Manager

2 weeks ago

Singapore RHB Singapore Full time
Job Description

Greet and assist customers with their inquiries and transactions, providing accurate and prompt information about products and services offered by RHB Singapore.

Support the implementation of customer service initiatives within the branch, maintaining high standards of customer service quality and consistency.

Collaborate with internal stakeholders to address customer needs and improve service delivery.

Evaluate and resolve customer complaints in a timely manner, escalating complex or sensitive issues to supervisors for immediate attention and resolution.