
Operational Performance Manager
1 week ago
A highly skilled Operations Executive is required to provide top-notch support and drive operational excellence in our organization.
Responsibilities
- Provide operational and administrative support to enhance operational efficiency.
- Offer L2 operational support and troubleshooting for escalated issues.
- Identify opportunities for continual improvements and make recommendations accordingly.
- Custodian of standard operating procedures (SOPs).
- Support initiatives and assist with designing frameworks to increase efficiency and improve service standards.
- Engage with stakeholders to define and implement service standards.
- Collaborate with cross-functional teams for meeting operational requirements and targets.
- Track and analyse incidents to identify and address recurring issues.
- Drive quality assurance initiatives.
- Assist with procurement and manage vendor relations.
- Perform research and analysis to support business decisions making.
- Perform data management and documentation duties to ensure accuracy of records.
- Prepare reports and other documentation.
- Identify opportunities for the automation of day-to-day operational processes such as data collection and tracking.
- Design and implement automation solutions.
- Support ad-hoc duties and projects as assigned.
Requirements
- At least a diploma qualification.
- Experience in developing and implementing SOPs and quality management frameworks.
- Some background in IT will be an added advantage.
- Excellent verbal and written communication skills.
- Excellent analytical, problem-solving and organisational skills.
- Meticulous, with excellent record keeping and documentation skills.
- Proactive and positive working attitude.
- Willingness and capacity to learn new skills and technology.
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