Boutique Manager

5 days ago

Singapore Timeo-Performance Full time

Our client is a global travel retailer, distributor and duty free operator. We are currently partnering with them to recruit for a Boutique Manager. This particular boutique, set to open in October at Changi Airport T2, is in collaboration with a renowned French luxury fashion brand.

As the Boutique Manager of the Maison, you will lead the team to optimise the boutique’s performance, drive sales and implement strategies to engage our diverse customers, ensuring exceptional customer experience and operational excellence are provided at all times. As the Boutique Manager, you will
- drive sustainable business growth across all product categories through superior and consistent customer service and ensure continued elevation of brand longevity through best-in-class Retail and Omni-channel practices.
- be commercially astute by analysing variances against sales to achieve planned targets and goals, with the ability to partner with internal stakeholders to manage product assortment and sales growth with realistic forecasted sales targets, and develop deep understanding of the competitive landscape, surrounding community, important events and market trends.
- demonstrate leadership to engage and energise the team to achieve key performance objectives through teamwork and effective management of daily operations based on customers’ traffic demand and trading patterns.
- implement effective operational processes to ensure retail excellence and integrate compliance mechanism for business continuity purposes and comply with statutory requirements.
- develop efficient processes relating to inventory and stock management and ensure that a healthy stockholding is achieved.
- champion the core values of the Maison while attracting, developing and inspiring top talent.

**Requirements**:

- relevant experience within the luxury retail industry with at least 8 years of practical experience in a dynamic Retail Sales environment, and a minimum 3 years of in-boutique team management experience.
- excellent command of English, and ideally, a proficiency in an additional language.
- good communication, influencing and stakeholder management skills with the proven ability to build and sustain relationships.
- ability to perform well under pressure and a firm grasp of the big picture in managing sales and process workflows to guarantee boutique performance.
- strong Team management, Sales and Communication skills with the ability to understand the needs of customers coming from diverse cultural backgrounds through active listening and to act on their requirements accordingly.
- openness to work in shift rotations as required by the business.

Registration No: R1110985 / EA License No: 21C0685

Retail sales, Retail strategies, Team management, Customer experience, Operational excellence, Sales analysis

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