Data Center Operations Specialist
2 months ago
We are seeking a highly skilled Data Center Operator to join our team at U3 Infotech. As a Data Center Operator, you will be responsible for ensuring the smooth operation of our data center facilities, providing top-notch support to our clients, and collaborating with our team to resolve technical issues.
Key Responsibilities- Monitor and respond to incoming tickets in a timely manner, adhering to our Service Level Agreements (SLAs).
- Provide exceptional support to clients through various channels, including our ticketing portal, phone, and email.
- Perform routine maintenance tasks, such as power verification, power cycling, and break-fix for servers and network devices.
- Assist in troubleshooting physical connectivity issues and perform cable patching and site surveys as needed.
- Manage and maintain accurate records of cable inventory, cross-connects, and statistics.
- Collaborate with vendors to resolve technical issues and supply/install equipment or cabling.
- Liaise with clients to provide updates on their activities and escalate issues as necessary.
- Work closely with our team to ensure seamless handovers of duties and provide site escorts for vendors and customers.
- Receive and send equipment or items on behalf of clients, providing excellent customer service support.
U3 Infotech is a leading Technology Solutions, Managed Services, and Talent Management Solutions company with over two decades of experience in the APAC region. We have a strong track record of delivering value to our clients across various industries, including Banking, Insurance, Bioscience, Pharmaceutical, Healthcare, Engineering, Product, and Supply Chain domains.
We are committed to solving complex problems and addressing the opportunities of our clients' businesses through our deep commitment, entrepreneurial mindset, outcome-driven approach, and financial resources.
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