Data Center Operations Specialist

2 months ago

Singapur, Singapore Equinix Full time

About Equinix

Equinix is a leading digital infrastructure company, operating over 250 data centers globally and providing interconnections to all major clouds and networks. Our company enables businesses to simplify and bring together their digital infrastructure, allowing them to scale with agility and speed.

Job Summary

The Data Center Operations Specialist is responsible for the prioritization, fulfillment, and quality assurance of time-bound ticket-driven requests within the data center. This includes Expedite/Negotiate, Trouble tickets, Smart-hands, Installation/De-installation of Cages/Cabinets/Cabling, Custom Orders, Tape backups, Escorts services, Network Support, Logistics Support, and Security Support.

Key Responsibilities

  • Queue Management / Reporting
    • Reviews work order requests in the queue and responds to semi-routine work orders by adhering to commitment times
    • Escalates and expedites orders to appropriate teams upon standard operating procedures; supervision is needed on escalating non-standard procedure escalation requests
    • Ensures adherence to commit times within standard operating procedures
    • Maintains detailed written records of all work activity
    • Updates local asset databases and other systems
  • Installations
    • Rack and stack semi-routine customer equipment tickets
    • Supports intra-cage infrastructure installations by following the standard operating procedures of semi-routine customer installs, which may include: fiber trays, ladder racks, customer equipment, and cabinets
    • Semi-basic cage installs for mesh and overhead cable trays; and performs tape changes and standard operating back-up changes
  • Cross-Connect
    • Supports semi-routine data center standard operating cross-connect work order requests for installation, terminations, and modifications
    • Ensures the standard operating procedures are followed on cable management of coaxial, fiber, twisted pair copper, and semi-routine intra-building cross-connects
    • Install basic connect circuits (switched, multiplexed, etc.), under supervision
  • Testing / Troubleshooting
    • Supports semi-routine standard operating testing and standard operating installations of customer assets
    • Supports standard operating procedures of layer 1 cross-connect certification testing
    • May perform standard operating layer 2 and layer 3 testing, under supervision
  • Stakeholder Partnership
    • Supports the operations and security personnel team for breaks or other activities, when necessary
    • Supports standard operating procedural tasks
    • Provide backup assistance to team members when necessary
  • Customer Management
    • Supports customer satisfaction with timely adherence to following semi-routine execution order requirements
    • Delivers a high level of service and an excellent customer experience when interfacing with customers
    • Ensure time expectations on new deployments and existing alterations, by following standard operating procedure guidelines
    • Supports customers on-site through access control and escorting services
  • Projects
    • Supports fulfillment of projects that follow standard operating procedures; if projects deviate from standard procedures, then works under supervision
    • Supports vendors on projects
    • Supports physical customer audits
  • Training
    • Completes all assigned training promptly
    • May provide support to new hires
  • Incident Management
    • Assists more senior staff with responding to all on-site incidents and acts as directed
  • Collaboration
    • May work internally or with other departments to support and increase efficiencies and reduce potential failure scenarios

Qualifications

  • Typically requires a high school diploma and 1 year of equivalent work experience
  • Willingness to work on rotating shifts
  • Ability to work independently and as part of a team
  • Excellent communication and interpersonal skills

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