People Operations Specialist
3 days ago
Riot Games Services PTE. LTD. is seeking a highly skilled People Operations Specialist to join our team. As a key member of our People team, you will play a critical role in supporting the success of our employees and driving business growth.
Key Responsibilities- Subject Matter Expertise: Serve as a subject matter expert for the responsible country, providing guidance and support to employees and stakeholders.
- Escalation and Resolution: Act as an escalation point for complex employee questions and challenging people processes, while also resolving and responding to employee inquiries.
- Process Improvement: Contribute to the redefinition of employee life-cycle events, such as onboarding and termination flows, to simplify the experience for employees while introducing greater efficiencies for the People team.
- HR Systems Management: Input and audit transactions within HR systems related to onboarding, offboarding, transfers, job changes, payroll, and benefits changes.
- Technical Support: Troubleshoot standard technical issues within our HR systems with little to no assistance and act as an HR systems subject matter expert for HRBPs, COEs, employees, and team members.
- Data Integrity: Perform regular audits to ensure data integrity in our HR systems at all times.
- Benefits Management: Manage employee benefits with external vendors.
- Payroll Management: Manage monthly payroll process and tax reporting with support from local payroll vendors.
- Relocation and Immigration: Facilitate in-bound relocation process with support from global relocation vendors and facilitate work visa application, renewal, and termination process with support from local/global immigration vendors.
- Compliance and Reporting: Work closely with HR consultants to ensure that Riot Games Services PTE. LTD. is compliant with local regulations and liaise with government boards to fulfill HR-specific statutory reporting requirements.
- Employee Records: Upload and maintain electronic personnel records for all employees.
- Process Improvement Projects: Participate in the review, execution, and implementation of process improvement projects.
- Performance Metrics: Meet performance and service level metrics for timeliness and accuracy.
- Education: General Education Degree
- Experience: 4+ years in HR Operations or a similar HR role in South Korea
- HRIS Experience: 2+ years using cloud-based HRIS (Workday or similar)
- HR Team Experience: Background working with HR teams and professionals (HRBPs, Total Rewards, Recruiters)
- Language Skills: Fluent in English and local language (Korean) to support the APAC offices
- Data Management: Ability to manage sensitive data and information
- Payroll Experience: Experience in managing local payroll
- Attention to Detail: High degree of detail orientation
- HR Shared Service Experience: Background operating in an HR Shared Service environment
- Technical Skills: Experience with Google Suite, Greenhouse, and Workday is a plus
- Local Employment Laws: Familiarity with local employment laws
- Payroll Handling: Experience with payroll handling in South Korea
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