Technical Support Specialist
2 weeks ago
We are seeking a highly skilled Technical Support Engineer to join our team at THE SUPREME HR ADVISORY PTE. LTD. as a Technical Support Specialist. The successful candidate will be responsible for providing technical assistance to customers and internal teams, troubleshooting technical issues, and ensuring the smooth operation of our mechanical systems.
Key Responsibilities- Technical Support: Provide technical assistance to customers and internal teams via phone, email, or in-person, resolving technical issues and ensuring customer satisfaction.
- Troubleshooting: Identify and resolve technical issues with mechanical systems, including compressors, turbines, and pumps.
- Spares Management: Identify and recommend spare parts needed for regular maintenance and troubleshooting, ensuring timely delivery and installation.
- Customer Service: Maintain excellent customer relationships, responding to customer inquiries and resolving issues in a timely and professional manner.
- Documentation: Maintain accurate records of customer interactions, technical issues, and resolutions within our CRM tool.
- Collaboration: Work closely with internal teams, including Engineering, Purchasing, Sales, and Production, to ensure seamless communication and coordination.
- Education: Degree in Mechanical Engineering or related field.
- Experience: 3-5 years of experience in mechanical engineering, with a focus on technical support and troubleshooting.
- Skills: Strong technical knowledge of mechanical systems, including compressors, turbines, and pumps; excellent communication and problem-solving skills; ability to work in a fast-paced environment.
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