Service Quality Manager

6 days ago


Singapore BGC Group Pte Ltd Full time
Responsibilities
  • Handle feedback and inquiries on licensing matters via outbound calls and emails.
  • Communicate effectively with members of the public, providing clear and professional written responses when needed.
  • Collaborate with internal and external stakeholders to resolve concerns efficiently.
  • Utilize common office tools such as Microsoft Office and Outlook; on-the-job training will be provided for internal systems.
  • Adhere to established guidelines for feedback handling to ensure consistency and quality service.
  • Take on additional duties as assigned to support the team's operations.


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