Claims Officer

1 day ago


Singapore OAKTREE CONSULTING Full time
Claims Admin Officer

This role involves evaluating and investigating government claims, ensuring accurate documentation, and providing excellent customer service to policyholders. The Claims Associate works closely with other team members and departments to resolve claims efficiently and fairly.

Key Responsibilities:
  • Reports to Contact Centre Team Lead
  • Handles customer service hotline and provides first level of support from OMNI Channels
  • Resolves customer queries efficiently and escalates problems/issues promptly
  • Follows Standard Operating Procedures closely
  • Works as a team and ensures that the contact centre service level is met
Requirements:
  • 1 to 2 years of working experience, with good employment track record (preferably in processing claims, disbursement and refund)
  • Good interpersonal and communication skills (oral and written)
  • Experience in public sector grants and claims processing would be an advantage
  • Diligent and committed to meet deadlines, detailed and meticulous

OAKTREE CONSULTING is committed to providing a fair and efficient claims process for our policyholders. If you have the skills and experience to excel in this role, we encourage you to apply.



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