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Claims Officer

2 months ago

Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full time
Job Summary

We are seeking a highly skilled Claims Officer to join our team at PERSOLKELLY SINGAPORE PTE. LTD. The successful candidate will be responsible for handling fast track claims for Home Insurance, administrative matters, tasks, and reports pertaining to claims, data entry, and attending to claimants and claims-related enquiries.

Key Responsibilities
  • Claims Service
    • Work within local and regional operating processes and claim handling procedures to ensure that quality claim service is rendered to all customers in accordance with Claims Philosophy.
    • Attend to claim enquiries and feedback, maintain positive relationships with all customers, brokers, service providers, etc.
    • Use external resources in accordance with the guidelines and philosophies, including the engagement of appropriate service providers where required and management of such providers and cases towards the timely and effective resolution of the matter.
  • Claims Quality
    • Manage and handle claims to finality within designated Settlement Authority and Claims Management Guidelines, including timely action, appropriate investigation, regular case reviews, and proper evaluation in all claims.
    • Ensure that loss reserves are set and maintained in accordance with guidelines, timely updates of claims data made into systems, and correctness of systems and file records.
    • Comply with quality review program guidelines and ensure corrective action is complemented as necessary.
    • Complete Reserve Reconciliation and Advocacy reviews in accordance with guidelines.
    • Good analytical skills with strong attention to detail, able to monitor work flow, quality, and adjust procedures as necessary.
  • Others
    • Maximize recoveries from insurers, salvage dispositions, subrogation, or other recovery proceedings through close monitoring.
    • Ensure timely advices, relevant supporting documents, and responses to enquiries are provided to coinsurers/reinsurers to settle their share promptly.
    • As required, assist in claims-related projects, including UAT, and other projects/assignments or tasks, as assigned.
    • To meet or exceed the expectations/objectives set on the individual's and the Team's yearly goal setting.
    Requirements
    • GCE 'O' Level and Diploma/Professional certificates in the relevant discipline.
    • Preferably with at least 1-2 years of relevant experience in Home insurance claims.
    • Knowledge in Home Insurance and A&H claims handling.
    • Excellent communication and interpersonal skills. Ability to effectively manage all internal and external stakeholders.
    • Excellent customer service.
    • Ability to organize work effectively and methodically. Highly adaptable to change in a fast-paced environment.