Luxury Hotel Operations Manager
2 days ago
We are seeking an experienced Luxury Hotel Operations Manager to lead the Guest Services Department in our iconic heritage landmark, Artyzen Singapore. As a key member of our team, you will be responsible for ensuring seamless guest experiences from reservation to checkout.
About Artyzen Singapore
- Nestled in the heart of the city, Artyzen Singapore is a luxurious lifestyle accommodations with 142 rooms, inspired by Singapore's culture and flavours.
- Our hotel is committed to providing exceptional service and quality standards, exceeding guest expectations in every way.
Key Responsibilities
- Lead the operations of the Guest Services Department (Front Desk, Concierge, Bell, Driveway, Communication Centre) in support of the Guest Services Manager.
- Ensure guest journeys align with our luxury experience, including reservations, pre-arrival, and post-arrival communication.
- Implement consistent guest recognition programs and ensure accurate guest profiling.
- Manage departmental operational budgets and monitor service and operation standards.
- Support host needs across departments based on hotel priorities and business levels.
- Be available during peak periods and conduct regular room inspections with Housekeeping.
- Handle guest requests, complaints, and enquiries, maintaining excellent customer relationships.
Requirements
- Higher diploma or degree in Hospitality or Hotel Management.
- Minimum two years' experience in front office supervisory roles in established or luxury hotels.
- Excellent leadership skills, service-oriented, and attentive to details.
- Strong oral and written communications, good English language proficiency, and adaptability.
- Passionate about delivering exceptional guest experiences.
What We Offer
- A competitive salary range of SGD $60,000 - SGD $80,000 per annum.
- A dynamic work environment with opportunities for growth and development.
- Professional training and mentoring to enhance your skills.
- A comprehensive benefits package, including medical insurance, leave entitlements, and more.
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