Luxury Hotel Operations Manager

2 days ago


Singapore SHUN TAK REAL ESTATE (SINGAPORE) PTE. LTD. Full time
Job Overview

We are seeking an experienced Luxury Hotel Operations Manager to lead the Guest Services Department in our iconic heritage landmark, Artyzen Singapore. As a key member of our team, you will be responsible for ensuring seamless guest experiences from reservation to checkout.

About Artyzen Singapore

  • Nestled in the heart of the city, Artyzen Singapore is a luxurious lifestyle accommodations with 142 rooms, inspired by Singapore's culture and flavours.
  • Our hotel is committed to providing exceptional service and quality standards, exceeding guest expectations in every way.

Key Responsibilities

  • Lead the operations of the Guest Services Department (Front Desk, Concierge, Bell, Driveway, Communication Centre) in support of the Guest Services Manager.
  • Ensure guest journeys align with our luxury experience, including reservations, pre-arrival, and post-arrival communication.
  • Implement consistent guest recognition programs and ensure accurate guest profiling.
  • Manage departmental operational budgets and monitor service and operation standards.
  • Support host needs across departments based on hotel priorities and business levels.
  • Be available during peak periods and conduct regular room inspections with Housekeeping.
  • Handle guest requests, complaints, and enquiries, maintaining excellent customer relationships.

Requirements

  • Higher diploma or degree in Hospitality or Hotel Management.
  • Minimum two years' experience in front office supervisory roles in established or luxury hotels.
  • Excellent leadership skills, service-oriented, and attentive to details.
  • Strong oral and written communications, good English language proficiency, and adaptability.
  • Passionate about delivering exceptional guest experiences.

What We Offer

  • A competitive salary range of SGD $60,000 - SGD $80,000 per annum.
  • A dynamic work environment with opportunities for growth and development.
  • Professional training and mentoring to enhance your skills.
  • A comprehensive benefits package, including medical insurance, leave entitlements, and more.


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