Healthcare Service Associate

7 days ago

Singapore NATIONAL UNIVERSITY HOSPITAL (SINGAPORE) PTE LTD Part time

About Us

NATIONAL UNIVERSITY HOSPITAL (SINGAPORE) PTE LTD is a leading university hospital in Singapore, with a proud heritage dating back to 1905. We are driven by a shared purpose – to lend a helping hand to those in need, to be a source of support and healing, and to empower patients to live their best lives.

Job Description

We are seeking a dynamic and highly dedicated Patient Service Associate to join our Specialist Outpatient Clinics (SOC). As a Patient Service Associate, you will deliver friendly, efficient customer service and create a warm and welcoming atmosphere for our patients and visitors, with the key aim of providing excellent patient care and satisfaction.

Key Responsibilities:

  • Perform registration and screening of patients, with accuracy and no data breach.
  • Ensure accurate billing and timely collection of payment on the same day.
  • Ensure compliance to clinic facilities readiness, e.g., Patient waiting area and Self-Service Kiosks.
  • Ensure clinic is ready to serve its first patient 15 minutes before scheduled appointment time.
  • Participate in quality improvement projects (e.g.: 6S, RIE, service improvement project).

Other Duties and Responsibilities:

  • Practice NUH Service Acts – 'G.O.O.D' to enquiries from patients and/or NOK.
  • Ensure compliance to SOC Operations Standards.
  • Handle patients' feedback and ensure timely escalation to Service Team Leader/ Service Executive whenever necessary.
  • Be ready for deployment across all clinics.
  • Engage patients on the use of Self-Service Kiosks and OneNUHS mobile application.
  • Adhere to clinic/department and hospital policy and procedure (e.g.: SOP).
  • Assume any other responsibilities tasked by the Clinic/Nurse Manager, Service Team Leader and/or Service Executive (e.g.: admin support duties, statistics etc.).

  • Customer Service Associate

    1 week ago

    Singapore Econ Healthcare Full time

    COMPANY DESCRIPTION Established since 1987, ECON Healthcare Group celebrates more than 35 years of commitment to quality healthcare and eldercare services this year. As a regional provider for integrated healthcare services in Singapore, Malaysia and China, the Group incorporates a chain of medicare centres and nursing homes, hospital services, a careskill...

  • Customer Service Associate

    1 week ago

    Singapore Econ Healthcare Full time

    COMPANY DESCRIPTION Established since 1987, ECON Healthcare Group celebrates more than 35 years of commitment to quality healthcare and eldercare services this year. As a regional provider for integrated healthcare servcies in Singapore, Malaysia and China, the Group incorporates a chain of medicare centres and nursing homes, hospital services, a careskill...

  • Customer Service Associate

    2 weeks ago

    Singapore Econ Healthcare Full time

    COMPANY DESCRIPTION Established since 1987, ECON Healthcare Group celebrates more than 35 years of commitment to quality healthcare and eldercare services this year. As a regional provider for integrated healthcare servcies in Singapore, Malaysia and China, the Group incorporates a chain of medicare centres and nursing homes, hospital services, a careskill...

  • Healthcare Service Associate

    1 week ago

    Singapore DESMOND WAI NOVENA PTE. LTD. Full time

    Job RequirementsWe are seeking a skilled and detail-oriented individual to join our team as a Healthcare Service Associate. In this role, you will be responsible for handling patient registration, appointment scheduling, collection of payments, and stock-takes.You will also provide financial counseling, dispense medications, and act as a chaperone for...

  • Social Services Associate

    2 weeks ago

    Singapore Econ Healthcare Full time

    COMPANY DESCRIPTION Established since 1987, ECON Healthcare Group celebrates more than 35 years of commitment to quality healthcare and eldercare services this year. As a regional provider for integrated healthcare services in Singapore, Malaysia and China, the Group incorporates a chain of medicare centres and nursing homes, hospital services, a careskill...

  • Social Services Associate

    7 days ago

    Singapore Econ Healthcare Full time

    COMPANY DESCRIPTION Established since 1987, ECON Healthcare Group celebrates more than 35 years of commitment to quality healthcare and eldercare services this year. As a regional provider for integrated healthcare services in Singapore, Malaysia and China, the Group incorporates a chain of medicare centres and nursing homes, hospital services, a careskill...

  • Customer Service Associate

    4 days ago

    Singapore Econ Healthcare Full time

    COMPANY DESCRIPTION Established since 1987, ECON Healthcare Group celebrates more than 35 years of commitment to quality healthcare and eldercare services this year. As a regional provider for integrated healthcare servcies in Singapore, Malaysia and China, the Group incorporates a chain of medicare centres and nursing homes, hospital services, a careskill...

  • Customer Service Associate

    2 weeks ago

    Singapore Econ Healthcare Full time

    COMPANY DESCRIPTION Established since 1987, ECON Healthcare Group celebrates more than 35 years of commitment to quality healthcare and eldercare services this year. As a regional provider for integrated healthcare services in Singapore, Malaysia and China, the Group incorporates a chain of medicare centres and nursing homes, hospital services, a careskill...

  • Part Time Customer Service Associate

    4 days ago

    Singapore Econ Healthcare Full time

    COMPANY DESCRIPTION Established since 1987, ECON Healthcare Group celebrates more than 35 years of commitment to quality healthcare and eldercare services this year. As a regional provider for integrated healthcare servcies in Singapore, Malaysia and China, the Group incorporates a chain of medicare centres and nursing homes, hospital services, a careskill...

  • Healthcare Assistant

    2 weeks ago

    Singapore Econ Healthcare Full time

    COMPANY DESCRIPTION Established since 1987, ECON Healthcare Group celebrates more than 35 years of commitment to quality healthcare and eldercare services this year. As a regional provider for integrated healthcare services in Singapore, Malaysia and China, the Group incorporates a chain of medicare centres and nursing homes, hospital services, a careskill...

  • Healthcare Associate

    2 weeks ago

    Singapore Singapore General Hospital Full time

    **Job Overview:**Singapore General Hospital is seeking a highly motivated and dedicated individual to join our team as a Healthcare Associate in Patient Services. In this role, you will play a vital part in ensuring the smooth pre-admission and admission process for patients.Key Responsibilities:Provide exceptional customer service to patients and their...

  • Healthcare Assistant

    2 weeks ago

    Singapore Econ Healthcare Full time

    COMPANY DESCRIPTION Established since 1987, ECON Healthcare Group celebrates more than 35 years of commitment to quality healthcare and eldercare services this year. As a regional provider for integrated healthcare services in Singapore, Malaysia and China, the Group incorporates a chain of medicare centres and nursing homes, hospital services, a careskill...

  • Business Operations Associate

    7 days ago

    Singapore ClearSK Healthcare Pte Ltd Full time

    _**Join Our Team and Shape the Future of the Medical-Aesthetics Industry!**_ **ClearSK Healthcare Pte Ltd** manages the award-winning ClearSK® chain of medi-aesthetics clinics island-wide in Singapore and overseas branches in Shanghai, Hangzhou and Kuala Lumpur. As a Singapore leading aesthetics chain, it will be a great opportunity for you to grow and...

  • Senior / Patient Service Associate

    4 weeks ago

    Singapore NATIONAL HEALTHCARE GROUP PTE LTD Full time

    Roles & ResponsibilitiesKeen to provide quality customer service to patients and support services at various service touch points in a polyclinic?As the polyclinic's service ambassador, you will help patients navigate through our healthcare systems by attending to their queries, resolve their challenges, promote and educate health services/programmes.You...

  • Healthcare Associate

    2 weeks ago

    Singapore PeopleSolve Full time

    About the RoleWe are currently looking for a dedicated and caring Healthcare Associate to join our team at PeopleSolve. As a key member of our healthcare staff, you will be responsible for providing high-quality patient care and support.About Us:At PeopleSolve, we pride ourselves on delivering exceptional patient care and service. Our team of experienced...

  • Healthcare Assistant

    2 weeks ago

    Singapore ECON Healthcare Group Full time

    **About Us**: Established since 1987, ECON Healthcare Group celebrates more than 35 years of commitment to quality healthcare and eldercare services this year. As a regional provider for integrated healthcare services in Singapore, Malaysia and China, the Group incorporates a chain of medicare centres and nursing homes, hospital services, a careskill...

  • Centre Associate

    1 hour ago

    Singapore Econ Healthcare Full time

    COMPANY DESCRIPTION Established since 1987, ECON Healthcare Group celebrates more than 35 years of commitment to quality healthcare and eldercare services this year. As a regional provider for integrated healthcare services in Singapore, Malaysia and China, the Group incorporates a chain of medicare centres and nursing homes, hospital services, a careskill...

  • Healthcare Assistant

    2 weeks ago

    Singapore ECON Healthcare Group Full time

    **About Us**: Established since 1987, ECON Healthcare Group celebrates more than 35 years of commitment to quality healthcare and eldercare services this year. As a regional provider for integrated healthcare services in Singapore, Malaysia and China, the Group incorporates a chain of medicare centres and nursing homes, hospital services, a careskill...

  • Healthcare Associate

    1 week ago

    Singapore RECRUIT EXPRESS PTE LTD Full time

    Career OpportunitiesWe are seeking a dedicated and customer-focused Patient Service Associate to join our team at RECRUIT EXPRESS PTE LTD.Job Summary:Provide exceptional customer service to patients and their familiesEnsure accurate and efficient processing of patient informationDevelop strong relationships with patients, families, and healthcare...

  • Healthcare Support Associate

    1 week ago

    Singapore BIOSKIN HOLDINGS PTE. LTD. Full time

    About the RoleWe are seeking a highly skilled and motivated individual to join our team as a Healthcare Support Associate. In this role, you will be responsible for providing therapeutic services, maintaining a clean and organized workspace, and supporting the overall well-being of our clients.Key ResponsibilitiesYour key responsibilities as a Healthcare...