Customer Service Associate

24 hours ago

Singapore Econ Healthcare Full time

COMPANY DESCRIPTION

Established since 1987, ECON Healthcare Group celebrates more than 35 years of commitment to quality healthcare and eldercare services this year. As a regional provider for integrated healthcare services in Singapore, Malaysia and China, the Group incorporates a chain of medicare centres and nursing homes, hospital services, a careskill training centre, a chain of senior services centres, home care services, physiotherapy services and traditional Chinese medicine services. The Group also provides consultancy for the development and management of retirement living communities.

DESIGNATION : Customer Service Associate (East/ 5 days)

RESPONSIBILITIES
- To accurately note down messages or relevant information, when and where appropriate
- Assigning enquiries to the relevant departments if needed
- Familiarity with the respective departments and their roles
- Understanding the needs of the customers with a sense of empathy and professionalism
- Communicate customers' needs and ensure handover successful cases to support team

**Requirements**:

- Diploma in any discipline
- Minimum 2 years’ experience in customer service preferred
- Experience in hospitality or healthcare-related role is a plus
- An active listener with a pleasant nature with an ability in critical thinking
- Excellent verbal and written communication skills
- Ability to multi-task and thrive under pressure
- Ability to work resourcefully, independently and with urgency
- Highly organized and attentive to details
- Proficient and comfortable adopting technology and software tools (Microsoft Office, Microsoft Excel, CRM, etc.)
- Mature, self-motivated and independent but also able to work cohesively with others
- Keen in professional growth over time

QUALIFICATIONS

Diploma in any discipline

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