Customer Service Associate

6 days ago

Singapore Econ Healthcare Full time

COMPANY DESCRIPTION

Established since 1987, ECON Healthcare Group celebrates more than 35 years of commitment to quality healthcare and eldercare services this year. As a regional provider for integrated healthcare services in Singapore, Malaysia and China, the Group incorporates a chain of medicare centres and nursing homes, hospital services, a careskill training centre, a chain of senior services centres, home care services, physiotherapy services and traditional Chinese medicine services. The Group also provides consultancy for the development and management of retirement living communities.

DESIGNATION : Customer Service Associate (North)

RESPONSIBILITIES

**Provide frontline services**
- Welcome, greet and attend to residents, visitors and family of our residents in a professional manner
- Provide clear and concise information where appropriate on the telephone/video conferencing
- Direct queries to the relevant departments where applicable.
- Receive residents’ feedback and answer queries and when unsure, refer to relevant staff

**Handle collection of Monthly Home Payment**
- Oversee payment collection procedures such as handling the collection of monthly payments (in cash or cheques)
- Ensure funds collection are tallied and accurate.
- Issue receipts accordingly
- Basic financial reconciliation for the centre (petty cash)
- Provide financial counselling where possible

**Provide administrative support and duties**
- Scheduling and liaison with hospitals for residents’ medical needs
- Arrange appointments with various institutions, e.g. ambulance bookings, medical appointments, visitations in the centre
- Assist with food ordering for the centre
- Prepare and submit centre’s daily/weekly/monthly reports timely e.g. Daily Bed Occupancy Report
- Assist with filing, maintain and update customer documentation as needed
- Handle orders in CRM and deliveries from vendors including inventory management
- Assist CM/NM in relevant regulator reports, e.g. AIC, Training Records, etc
- Attend to telephone enquiries promptly
- Handle submission of staff claims (eg. Medical Claims, OT etc)
- Prepare meeting or training room or facilitate family conference
- Facilitate visit from potential sponsors and orientate the premise
- Ensure work area is clean, neat and condusive

**Centre Operations**
- Oversee the operations of service counters
- Contribute ideas to resolve customer problems to improve productivity
- Work within various teams to ensure outstanding customer service
- Maintain broad knowledge of customer products and services
- Organise and participate in centre activities with residents.
- Coordinate care among residents when possible in residents’ activities

**Other Duties**
- Perform any other duties and responsibilities that may be assigned from time to time.

**Requirements**:

- Minimum GCE ‘N Level or above
- Knowledge of MS Office; Words, Excel
- Customer service experience preferred, good in organizing and putting things in order
- Team player, friendly disposition, enjoys interaction with people

QUALIFICATIONS

Minimum GCE ‘N Level or above

  • Sales & Service Associate

    4 days ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...

  • Sales & Service Associate

    1 week ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...

  • Sales & Service Associate

    2 days ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...

  • Sales & Service Associate

    2 days ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the worlds largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...

  • Sales & Service Associate-reservation Sales

    2 weeks ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION As the #1 leader in hospitality worldwide, Marriott International has 7,600+ hotel properties and 30 top hotel brands. We’re in 133 countries and territories, and we’re still growing. Unmatched opportunities await you! The next step in your career could lead to your greatest adventure. **[Location**: 238B Thomson Road #14-01 Novena...

  • Customer Service Officer

    2 days ago

    Singapore Customer Service Officer (Luxurious Beauty Spa) Full time

    **- Prestigious Beauty Company (Luxurious Skin & Body Spa)** ** Competitive BASIC & Attractive Company Benefits** ** Great working environment** ** Location: Town/Central** ** Full-time position; 5.5 days work week** **Responsibilities**: - Greet and receive walk-in customers, telephone inquiries - Schedule booking of appointment for beauty treatments,...

  • Customer Service Associate

    6 hours ago

    Singapore beBeeCustomerService Full time

    Customer Service Associate Position Role: We are seeking a dedicated and customer-focused individual to fill the position of Customer Service Associate. Key responsibilities include providing exceptional service to customers, communicating effectively through various channels, handling inquiries and requests, and maintaining accurate documentation. Key...

  • Customer Service Associate

    9 hours ago

    Singapore beBeeCustomerService Full time $2,800 - $4,200

    Customer Service AssociateThe Customer Service Associate is responsible for delivering exceptional customer experiences and ensuring a seamless dining experience. Key responsibilities include:Delivering food and beverages to guests from the kitchen, verifying completeness and accuracy of orders.Computing bills and examining food quality control.Maintaining a...

  • Customer Service Associate

    1 day ago

    Singapore beBeeCustomerService Full time

    Job Title: Customer Service Associate">Job Description:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. This role is responsible for managing the Hotel and Casino Valet Cashier Counters, handling and processing valet and self-park related charges and transactions accurately and efficiently.

  • Customer Service Associate

    1 week ago

    Singapore zujuGP PTE LTD Full time

    Singapore - zujuDIGITAL **General Information**: We are looking for a Customer Service Associate who possesses a strong drive for results and a creative, problem-solving approach and shares an interest in the sport of Football! Duties for the Customer Service Associate will include a broad range of tasks such as leading conflict situations to a...