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Customer Service Associate

3 weeks ago

Singapore Econ Healthcare Full time

COMPANY DESCRIPTION

Established since 1987, ECON Healthcare Group celebrates more than 35 years of commitment to quality healthcare and eldercare services this year. As a regional provider for integrated healthcare servcies in Singapore, Malaysia and China, the Group incorporates a chain of medicare centres and nursing homes, hospital services, a careskill training centre, a chain of senior services centres, home care services, ambulance services, physiotherapy services and traditional Chinese medicine services. The Group also provides consultancy for the development and management of retirement living communities.

DESIGNATION : Customer Service Associate

RESPONSIBILITIES

**Provide frontline services**
- Welcome, greet and attend to residents, visitors and family of our residents in a professional manner
- Provide clear and concise information where appropriate on the telephone/video conferencing
- Direct queries to the relevant departments where applicable
- Receive residents’ feedback and answer queries and when unsure, refer to relevant staff

**Handle collection of Monthly Home Payment**
- Oversee payment collection procedures such as handling the collection of monthly payments (in cash or cheques)
- Ensure funds collection are tallied and accurate
- Issue receipts accordingly
- Basic financial reconciliation for the centre (petty cash)
- Provide financial counselling where possible

**Provide administrative support and duties**
- Scheduling and liaison with hospitals for residents’ medical needs
- Arrange appointments with various institutions, e.g. ambulance bookings, medical appointments, visitations in the centre
- Assist with food ordering for the centre
- Prepare and submit centre’s daily/weekly/monthly reports timely e.g. Daily Bed Occupancy Report
- Assist with filing, maintain and update customer documentation as needed
- Handle orders in CRM and deliveries from vendors including inventory management
- Assist CM/NM in relevant regulator reports, e.g. AIC, Training Records, etc
- Attend to telephone enquiries promptly
- Handle submission of staff claims (eg. Medical Claims, OT etc)
- Prepare meeting or training room or facilitate family conference
- Facilitate visit from potential sponsors and orientate the premise
- Ensure work area is clean, neat and condusive

**Centre Operations**
- Oversee the operations of service counters
- Contribute ideas to resolve customer problems to improve productivity
- Work within various teams to ensure outstanding customer service
- Maintain broad knowledge of customer products and services
- Organise and participate in centre activities with residents
- Coordinate care among resident when possible in residents’ activities

**Other Duties**
- Perform any other duties and responsibilities that may be assigned from time to time.

**Requirements**:

- Minimum GCE ‘N Level or above
- Knowledge of MS Office; Words, Excel
- Customer service experience preferred, good in organizing and putting things in order
- Bilingual and knowledge of local dialects will be an advantage
- Team player, friendly disposition, enjoys interaction with people

QUALIFICATIONS
- Minimum GCE ‘N Level or above