IT Support Specialist
2 days ago
About the Role
MyCareersFuture is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our users, ensuring that our IT systems and infrastructure are running smoothly and efficiently.
Key Responsibilities
- Provide technical support and assistance to users, troubleshooting and resolving IT-related issues in a timely and professional manner.
- Manage and maintain our IT network and desktop systems, ensuring that they are secure, up-to-date, and running efficiently.
- Work with our team to plan and execute the selection, installation, configuration, and testing of our IT hardware and software.
- Identify, investigate, and research user questions and problems, isolating and resolving information systems problems.
- Manage and maintain our IT equipment inventory and documentation, ensuring compliance with our IT policies and procedures.
- Provide user management and general support of application systems, working closely with our application and infrastructure teams.
- Perform problem management and troubleshooting of network operating problems, desktop applications, and hardware cause identification and resolution.
Requirements
- Degree in Computer Science/Information Technology or related discipline.
- 3-4 years of prior experience in a technical support role, preferably in a Microsoft environment.
- Proficient in setting up Windows 2016/2019 servers, with good knowledge of hardening and securing Wintel systems.
- Competent in the administration of Active Directory, Group policies, DNS, DHCP.
- Competent in supporting Windows 10/11 OS, Microsoft 365 services, and other common desktop applications.
- Relevant experience in the installation and administration of VMware ESXI and vCenter.
- Relevant experience in configuring and troubleshooting firewalls and network switches, with a sound knowledge of networking concepts or CCNA certification.
- Good knowledge of PowerShell/Batch scripting.
- Good knowledge of identifying security-related issues such as computer viruses, worms, and spyware.
- Ability to relate to users from all levels, understanding user requirements and balancing with system capabilities.
- A good team player, with the ability to work independently.
- Enjoy providing both phone and face support.
- Possess a strong customer-focused attitude.
- Willing to work beyond office hours or on weekends to support occasional maintenance or operational needs.
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