
Global Customer Experience Director
4 days ago
We are seeking an experienced Customer Experience leader to join our team.
- This role will focus on developing and implementing strategies to enhance the customer experience across all touchpoints.
- The ideal candidate will have a proven track record of leading cross-functional projects and teams in a global environment.
Key Responsibilities:
- Lead the development and implementation of customer experience initiatives, including process improvements and cultural changes.
- Collaborate with regional and country-based teams to ensure consistency in customer service delivery.
- Develop and maintain relationships with key stakeholders, including customers, employees, and partners.
- Identify opportunities for improvement and implement cost-saving initiatives.
- Ensure compliance with regulatory requirements and company policies.
Requirements:
- 8 years of experience in customer service or a related field, with at least 5 years in a leadership role.
- Tertiary education in business administration, marketing, or a related field.
- Strong project management skills and ability to work in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Able to travel up to 20% of the time.
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