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Front Office Supervisor

1 week ago

Singapore Sofitel Mumbai BKC Full time
Company Overview
The Sofitel Singapore City Centre is a luxurious hotel that offers a unique blend of style and sophistication. Located at Tanjong Pagar Centre, the hotel features chic designed rooms, 4 Food and Beverage options, a ballroom, and several meeting rooms, fitness and pool facilities.

Job Description
As a Guest Services Executive, you will be responsible for providing exceptional customer service to our guests. This includes checking in and checking out guests, handling guest inquiries, and maintaining high standards of conduct and appearance. You will also be responsible for supervising the Front Office operation and workflow to maximize guests' satisfaction levels.

Key Responsibilities
* Provide exceptional customer service to guests
* Check in and check out guests
* Handle guest inquiries
* Maintain high standards of conduct and appearance
* Supervise the Front Office operation and workflow to maximize guests' satisfaction levels

Requirements
* Previous experience in a similar role, 3 years, preferably within a 5 star luxury environment
* Passion for high end hospitality with an absolute eye for detail
* A demonstrated ability to build warm relationships and gain trust at all levels
* Excellent listening and negotiation skills
* Ability to lead, develop and mentor the Front Office team
* Projects professional image at all times through personal presentation/ interpersonal skills
* Initiates contacts and establishes rapport easily
* Organises time and work efficiently
* Excellent verbal and written communication skills

Benefits
* Competitive salary and benefits package
* Opportunities for career growth and development
* Collaborative and dynamic work environment